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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The loan originator was polite and pleasant the first time we spoke. After it he either did nor return my emails or it took an escalation to his supervisor to get him answered. He misrepresented the cost of the closing, did not address my questions, and I needed to get his supervisor on a phone to resolve all issues. At the end it all went well, but it was roller coaster of emotions close/ not close with PennyMac. I was even started preparation for switching to another company for refinancing. Alexandra Johnson saved the d... read more
Great experience. Fast closing. Far exceeded my expectations.
Jessie and Tracey were both exceptional and went above and beyond to help make a complicated process as easy as possible. I would highly recommend😊
Fairly easy process, minimal work to do on my part.
Deon was great. Made sure all issues were fixed ASAP. Could ask for better service.
My experience with Penny Mac was great and I would do it again. The only thing I didn't like about the communication process was that I was rarely available when Kristy would call me. When I would call back, I would never get to talk to her. I think I actually talked to Kristy one time during the whole process. Although when calling back, everyone I talked to was able to answer my questions and was great to deal with. So this review is really a review for the whole team since I was not able to touch base with Kristy during t... read more
I had no problem with Nancy Shead, she was very pleasant to work with and communicated timely and when necessary. My problem lies with the previous Loan Officer/Processor. The same documents were requested on multiple occasions, different documents were requested weeks later which should have been requested initially, thereby dragging out the conditional approval, although out of the lenders control, the appraisal report took almost a month to retrieve and rather than leaning toward another option, we allowed closing to be... read more
Mario was pleasant to work with and answered all of my questions.
Every person that I worked with at PennyMac was extremely friendly. I can't stress that enough. They employ a really great group of people. I received responses to e-mails and phone calls quickly and accurately. Overall, it was a great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.