This profile has been claimed by the business owner or representative.
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directionsEverything went as expected.
Cindy assistance was above my expectations. She took time to keep me informed on the progression of my loan approval and answered each of my questions in a way that was easy for me to understand. Should I need to go through the loan process again in the future, I'd definitely appreciate working with her once again.
Took longer then anticipated
Excellent and very professional.
The only problem was the closing. The title company had wrong information on documents.
Kelvey made this process so easy and Was excited for his call each week to update us on where we were at in the process. He went above and beyond in this process for us. Thank you so much 😊
Great communication during the entire process.
The constant follow up about the refinancing status was excellent. Kind, respectful and very accomodating employees and ready to help in all inquiries.
Overall, we had a good experience. It was the need to submit the last minute payoff statement that threw us for a loop. Thankfully, the company that I needed to get the statement from was able to expedite the document via email and over a weekend.
PENNYMAC has a 4.4 star rating with 6,791 reviews.
PENNYMAC is permanently closed.