This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with Penny Mac was great and I would do it again. The only thing I didn't like about the communication process was that I was rarely available when Kristy would call me. When I would call back, I would never get to talk to her. I think I actually talked to Kristy one time during the whole process. Although when calling back, everyone I talked to was able to answer my questions and was great to deal with. So this review is really a review for the whole team since I was not able to touch base with Kristy during t... read more
Wait times on hold we’re always long. I found it very difficult to send all info. And emails were duplicated many times. Poor communication most of the time.
The process was straightforward and every time I spoke with customer service then they were polite and helpful.
Very professional & efficient service.
Working with PennyMac was easy. The title company not so much
Professional Customer Service Promptly handling of my questions or concerns. Kept me informed of the loan process
Sandrea was amazing to work with!! She was very helpful and has a great personality. She was on top of everything which made the process run smoothly. I was really happy to work with her!
Overall process was great!
He followed up with us during the process which was very important and answered our questions. Overall he did a great job. Thank you Iam!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.