This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
process was streamlined
Easy and quick
The process was straightforward and every time I spoke with customer service then they were polite and helpful.
Professional Customer Service Promptly handling of my questions or concerns. Kept me informed of the loan process
It was a pretty easy process, and I'm glad I did the refinance.
Better communication around requests - many things could have been avoided if there was an actual conversation with the requestor. Doucumentation was still being requested 2 days before closing. I never knew if what was provided answered the questions or not. I wasn’t allowed to up load all the documentation requested in the portal (like much of the other documents) not did what I send in ever show up on the portal. Never could tell if the condition was satisfactory based on what I emailed into the cyber abyss. I ... read more
The process was quick and smooth without any delays or interruption. I had a great experience.
The beginning of our experience with Ivan Grigorian was outstanding. Once we were transferred to Cynthia Crouse communication was horrible. She didn’t follow up on any of the details for the closing date or appraisal which ended up delaying the closing. She was out a lot and we could not reach her and she didn’t respond to emails. I have bought and sold 6 other homes and never had an experience like this. Thankfully Lara Leighton took over and kept in close communication so we knew what was happening.
I feel like I had several people call me asking for the same documents, which was frustrating. Also communication was a struggle with my closing.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.