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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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process was streamlined
The process was straightforward and every time I spoke with customer service then they were polite and helpful.
He followed up with us during the process which was very important and answered our questions. Overall he did a great job. Thank you Iam!
Great customer service and easy and fast closing.
Chantel was so nice, and she was patient and explained everything in understanding terms. She followed up when she said she would to let us know how things were progressing. She was great in every aspect.
Better communication around requests - many things could have been avoided if there was an actual conversation with the requestor. Doucumentation was still being requested 2 days before closing. I never knew if what was provided answered the questions or not. I wasn’t allowed to up load all the documentation requested in the portal (like much of the other documents) not did what I send in ever show up on the portal. Never could tell if the condition was satisfactory based on what I emailed into the cyber abyss. I ... read more
The process was quick and smooth without any delays or interruption. I had a great experience.
The beginning of our experience with Ivan Grigorian was outstanding. Once we were transferred to Cynthia Crouse communication was horrible. She didn’t follow up on any of the details for the closing date or appraisal which ended up delaying the closing. She was out a lot and we could not reach her and she didn’t respond to emails. I have bought and sold 6 other homes and never had an experience like this. Thankfully Lara Leighton took over and kept in close communication so we knew what was happening.
The Hub is terrible never shows up the document I needed to upload until I called in and got upset. Would not use again
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.