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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience
Friendly, courteous and patient.
I really appreciated the check-ins and quick responses to my inquiries
I attempted to refinance some time ago. I called, emailed, and did not receive a response. However, I received an unbelievable amount of robocalls and sales calls from Pennymac. I HAVE REFINANCED WITH PENNYMAC - PLEASE MAKE THE CALLS STOP! Also, the amount of paperwork was the same as my initial loan. I had the assumption and was told I would have less paperwork. "Wet Sign" I received a notification almost everyday for this. I inquired and was told to not sign/fax, and that it would be completed at closing. I receiv... read more
Raven was awesome. She called me at least once a week and gave me updates on the process. The one problem we had with a document I had never heard of regarding solar panels was quickly resolved by Raven. Raven called us and gave the exact instructions for the closing which went off without a hitch.
Thank you so much.
It has nothing to do with Danyell. She did a great job providing customer service. It’s the PennyMac process itself. They just take over & They decide how much of your equity money they will send to whom. I had it all mapped out how I wanted funds to be distributed & asked to be included in the conversation. I was told more than once “they don’t do it that way”. My impression is PennyMac is not accustomed to dealing with responsible clients. I know of no one else who did a refi of their mortgage who experienced this. Exce... read more
Simple, Fast, clearly communicated requirements. Online signing via docusign is great and fast.
Great experience
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.