PENNYMAC

Nicholas H. 

on Birdeye

3 years ago

Great experience 

Dana N. 

on Birdeye

3 years ago

Friendly, courteous and patient. 

Jan R. 

on Birdeye

3 years ago

I really appreciated the check-ins and quick responses to my inquiries 

ERIC K. 

on Birdeye

3 years ago

I attempted to refinance some time ago. I called, emailed, and did not receive a response. However, I received an unbelievable amount of robocalls and sales calls from Pennymac. I HAVE REFINANCED WITH PENNYMAC - PLEASE MAKE THE CALLS STOP! Also, the amount of paperwork was the same as my initial loan. I had the assumption and was told I would have less paperwork. "Wet Sign" I received a notification almost everyday for this. I inquired and was told to not sign/fax, and that it would be completed at closing. I receiv... read more

Patrick B. 

on Birdeye

3 years ago

Raven was awesome. She called me at least once a week and gave me updates on the process. The one problem we had with a document I had never heard of regarding solar panels was quickly resolved by Raven. Raven called us and gave the exact instructions for the closing which went off without a hitch. 

Eric C. 

on Birdeye

3 years ago

Thank you so much. 

Hollyse C. 

on Birdeye

3 years ago

It has nothing to do with Danyell. She did a great job providing customer service. It’s the PennyMac process itself. They just take over & They decide how much of your equity money they will send to whom. I had it all mapped out how I wanted funds to be distributed & asked to be included in the conversation. I was told more than once “they don’t do it that way”. My impression is PennyMac is not accustomed to dealing with responsible clients. I know of no one else who did a refi of their mortgage who experienced this. Exce... read more

Joshua R. 

on Birdeye

3 years ago

Simple, Fast, clearly communicated requirements. Online signing via docusign is great and fast. 

JENNIFER S. 

on Birdeye

3 years ago

Great experience