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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
None
If I was more informed on what was about to happen next. I asked several times to be called but no one ever called.
she was very good
The whole experience was bad from start to finish. No one would call me back when I asked questions and I got a different person every time I called. The loan documents were inaccurate more than once and closing had to be delayed until they could get them fixed. Many more things that I could mention, but absolutely the worst home closing I have ever had and will NEVER intentionally borrow money from PennyMac again.
Provided an actual contact number or monitored email for the people working on my loan. Aside from the calls initiated by him, I was never able to get a hold of Robert G. I even called and asked to speak to his supervisor since I can’t get an answer from him either via email or messages left with the people who pick up on the 1-800 number. I still have not received a call from either one of them. My concern is about a task I asked Robert to complete on 4/15, here we are 5/6, and nothing.
could have sent the amortization schedule when requested but didn't.
Daniel Vera was phenomenal and took care of every question and need we had. He followed up on every email within a hour or less. Daniel made the loan process GREAT for us and he’s the reason we would recommend PennyMac to our friends and family. The MyMacTeam service was below expectation but did make sure we closed our loan on time.
The process went very smoothly given the current events/circumstances.
Things were done correctly, but it’s very painful to actually call someone and get them on the line. That’s my biggest complaint but other than that everything was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.