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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Everything went just as planned,prompt and in a timely manner. Thank you
dealing with one loan officer, not having to send the same documentation over and over
If I was more informed on what was about to happen next. I asked several times to be called but no one ever called.
Everything was so smooth and easy and all of the staff that I had interactions with were knowledgeable and helpful. Thank you for making it so easy.
she was very good
I have received absolutely no correspondence from anybody about closing. This process has been lengthy and difficult. A few weeks into the process our application was withdrawn for NO reason so we had to start over from the beginning. When I had questions for the “MAC Team” the lady who called was incredibly rude and impatient and made me feel stupid for having a question. I will never do business with pennymac again. Please have somebody call me to let me know if the loan has closed.
The whole experience was bad from start to finish. No one would call me back when I asked questions and I got a different person every time I called. The loan documents were inaccurate more than once and closing had to be delayed until they could get them fixed. Many more things that I could mention, but absolutely the worst home closing I have ever had and will NEVER intentionally borrow money from PennyMac again.
Provided an actual contact number or monitored email for the people working on my loan. Aside from the calls initiated by him, I was never able to get a hold of Robert G. I even called and asked to speak to his supervisor since I can’t get an answer from him either via email or messages left with the people who pick up on the 1-800 number. I still have not received a call from either one of them. My concern is about a task I asked Robert to complete on 4/15, here we are 5/6, and nothing.
could have sent the amortization schedule when requested but didn't.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.