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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Excellent through the whole process,
Kristen was absolutely fantastic. She was helpful, understanding, and incredibly knowledgeable. She made the entire process easier than I would have ever expected.
a very nice and easy experience. Thank you!!!
The loan officers that I had went above and beyond to answer any questions and to accommodate any requests that were made.
Process started out great. Expectations were outlined. Communication after day one was shaken at times. Requests for documents were confusing at times. Asking for documentation though the portal and also to ignore portal and email the documents was confusing. Closing in 27 days was great even with a few frustrations along the way.
Easy and quick process.
Mr. Silva was very good, the Mac team were a bit confusing and not as fast. That being said, they were working in a pandemic and I don’t fault them. They did good for what was happening in the world.
Communication throughout the process was just awful. On 2 separate occasions I had appointments with mobile notaries to sign closing documents. Both occasions I was called the morning of and told the appointment was cancelled. Both times it took a week or more after leaving messages and sending emails to get any communication back as to why. I explored many other companies during these long lapses in communication and if any were able to match your offer I would have taken my business elsewhere.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.