PENNYMAC

ORA O. 

on Birdeye

5 years ago

It went great! 

Michael R. 

on Birdeye

5 years ago

Feedback 

TODD D. 

on Birdeye

5 years ago

Very straight forward process - not complicated. Representatives were helpful and informative. 

John Mays I. 

on Birdeye

5 years ago

Vonnye Answer the phone! Don’t ignore emails from client, realtors , and lawyers! Communicate with the client needs to be better. If I buy another house I will not come back to Penny Mac for a loan. Now the customer agents and Anthony Trozera were perfect. Anthony always called back and was very thorough with everything. Thank you Anthony Trozera. They are what made this loan happen. 

Margaret H. 

on Birdeye

5 years ago

Long hold times on the phone. No way to reach my loan processor directly. Incorrect information provided. After various phone calls/emails from Gwendolyn Wheaton to upload specific docs which had already been uploaded, I learned the documentation was uploaded to the incorrect area (there were so many areas, and no clear direction on where to upload). After several emails to confirm my closing location, Gwen still provided the incorrect address/state to the remote notary. 

Evelyn C. 

on Birdeye

5 years ago

Thank you for your KINDNESS and your PROFESSIONALISM. 

DANIEL R. 

on Birdeye

5 years ago

Pretty seamless, even with the phonebook size paperwork. 

Tory J. 

on Birdeye

5 years ago

Communication was not often or clear. I had to keep calling in to see what the status of my loan was and every time I called I was told something different. I also kept getting emails that didn't make sense. The only reason we actually closed was because I called again and was told I was missing a document that no one ever asked me for in an almost 2 month span. 

KYLE C. 

on Birdeye

5 years ago

Couldn’t get ahold of anyone on the team. No one would call me back or answer my questions. Would not put my friends or family through the experiences.