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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Penny Mac was concise and clear from beginning to end they kept me well-informed it so I had no surprises and no false expectations the closing experience was very precise and expedient
Communication throughout the process was just awful. On 2 separate occasions I had appointments with mobile notaries to sign closing documents. Both occasions I was called the morning of and told the appointment was cancelled. Both times it took a week or more after leaving messages and sending emails to get any communication back as to why. I explored many other companies during these long lapses in communication and if any were able to match your offer I would have taken my business elsewhere.
Kali was great with responding to all questions I asked. Hope to work with her again when or if I need another mortgage.
Jonathan Ryan went above and beyond all expectations. I was disappointed with our closing because of lack of communication and had to close twice. The overall experience with Penny Mac was incredible.
🙂👍💯
Everyone was great at Penny Mac from Eric, who initiated the refinance to Ronald Love who frequently called or emailed to let me know where in the process my loan was.
Everything was done in a professionally and timely manner.
More communication. A phone number that puts you in direct contact with your loan specialist. Having to call one generic number isn’t helpful at all!
Vonnye Answer the phone! Don’t ignore emails from client, realtors , and lawyers! Communicate with the client needs to be better. If I buy another house I will not come back to Penny Mac for a loan. Now the customer agents and Anthony Trozera were perfect. Anthony always called back and was very thorough with everything. Thank you Anthony Trozera. They are what made this loan happen.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.