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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Micheal Amari was great to work with. He helped structure a loan to fit all of our needs. Communication after Michael could use improvement but overall it was a pleasant process.
Wow fast and excellent customer service.
Everything told to me about the loan actually happened in a timely fashion
The majority of my refinance was simplistic and not complicated. I don't really have a complaint there on front end. My complaint is the Closing Disclosure I received on 4/25/20 didn't have money out of pocket for me to bring to closing. When I closed on 4/30/20 the Closing Disclosure was a different document and had over $400 in closing that I owed. I had never seen that document or heard from my processor that there was a change in my document from 4/25.
Really good service. Always room for improvement but overall really nice to work with.
The process was fairly smooth especially when you consider the underlying factors associated with the chaotic state of our world at this time.
Daniel Vera was phenomenal and took care of every question and need we had. He followed up on every email within a hour or less. Daniel made the loan process GREAT for us and he’s the reason we would recommend PennyMac to our friends and family. The MyMacTeam service was below expectation but did make sure we closed our loan on time.
Great
Not sure if overall experience affected by pandemic and PennyMac employees working from home or not. I feel there were several communication issues between groups that required me to explicitly refuse to sign documents due to inaccurate information that did not get resolved when PM informed. eg. Loan officer informed that percentage rate was wrong, but I was contacted by two other individuals asking me to esign the docs. I feel this back and forth and lack of communication prolonged the proces.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.