PENNYMAC

Geralyn G. 

on Birdeye

6 years ago

The team went above and beyond, especially Roberto, and Elizabeth. 

GWENDOLYN Mcrae A. 

on Birdeye

6 years ago

Both Elizabeth and Erica were pleasant and very accommodating. A special thank you to these ladies as they are an excellent representation of PennyMac. 

LARRY C. 

on Birdeye

6 years ago

My refinance has closed but the PennyMac site still shows that my monthly payment amount has not changed. The May 1, 2020 payment will be due soon, so how much will I need to pay? The refinance process was excellent except one form seemed confusing. "Payment Demand Statement" seemed to not have clear explanations as to what I needed to do, yet penalties where mentioned if payment was not timely. So I sent the next monthly payment to avoid penalties and of course this generated another new 

Joshua G. 

on Birdeye

6 years ago

Everyone was very helpful and the process was quick and easy very convenient would definitely recommend. 

MANUEL F. 

on Birdeye

6 years ago

Very good 

Zach Alisha M. 

on Birdeye

6 years ago

We started our application process back in January or something. It took long enough that we had to have our income and employment checked a second time. Our loan was in underwriting for a long time, and it took a good while for our loan to get there too. Not a huge deal, but it took much longer than I expected. We had a miscommunication on the phone and our closing documents didn’t reflect our buy down, so we had to reschedule after the notary showed up at our house. 

Jonathan M. 

on Birdeye

6 years ago

Very helpful and easy process 

SCOTT W. 

on Birdeye

6 years ago

Easy and hassle free process. 

ANOTHEY S. 

on Birdeye

6 years ago

All the documents came back accurate, but I missed my closing twice & the communication was not great. I should have quick communication responses with whoever is in charge of my loan days before closing. Overall experience wasn’t great, but it wasn’t the worst. Thank you Penny MAC!