This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
The process was quick and simple.
From beginning to end we felt important, informed and satisfied with our decision to do our refined with Penny Mac. I was a little wary as I had a bad experience with a call center rep before, however Eric listened and valued my feelings and apprehension. Lana was on top of the whole process and got us to closing without a hitch. Anytime I called in to ask a question I was greeted pleasantly and felt like I was number 1. Thank you for your great service!
I was informed throughout the whole process, and anyone I talked were very professional. The whole experience was great.
After I submit the refinancing application, I received four times about "Payoff Demand Statement." I was not sure what it is. Of course, Gwendolyn Wheaton and Taylor Fiorelli helped me nicely to figure out what it is. But, PennyMac definitely needs to have careful attention about it. It is not clear why unnecessary statement sent me multiple times.
I felt like once I got passed on from Patrick.....communication was poor I had to call many times with questions. I never got the second contacts information....He would call periodically but I would have liked to have more contact to see how things were going. Patrick was great at the beginning I just wish we could have had him all the way through
Eric was absolutely wonderful from the 1st day I called until closing.
It was a pleasure to work with Sonia
Your friendliness, professionalism, and communication.
I have closed many, many times and on many homes but this was truly the worst experience of my life. I have never in my lifetime received such poor customer service. Nearly every time I called was a nightmare. A NIGHTMARE!!! I cannot stress this enough. I think I have PTSD from this closing. At one point it was so bad, I was thinking I cannot be talking to Penny Mac....this must be fraud. I honestly thought about calling the AG of your state to report it at one point. It was terrible.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.