This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience was very comfortable and great communication.
Everyone EXCEPT Glen..... Pestering me to fill out this survey form. I did not know this was a requirement..
Outstanding customer service and service.
I wish the pricess could have been more clear from the begining
Nate and the entire Pennymac team were very helpful throughout this entire process. They went above and beyond to make sure I was satisfied with the entire process.
Adam Key was the worst loan officer I’ve dealt with. He started the process by not clearly detailing the loan costs and APR. He was then unable to give me a reason why my APR was higher than he said it would be before applying (no credit or equity issues). Because of this, I shopped the loan and got a better rate. I asked Adam to price match and he said he would ask and call me back in about two hours. He never called back.
Great Customer Service! tahnks
I have even faxed in the documents to cancel the closing twice and have heard nothing this is along with an email. I do not want to do business with your company and do not want my loan refinanced. I want to stick to the original loan so I can find a different lender/broker. This was a terrible process and I want nothing more to do with Penny Mac entirely. The closing date was months behind, the information represented was inaccurate, there was a lack of communication after dozens of emails
Ronald was great to work with. If i had any questions or concerns he was always there to help. Thank you Ronald!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.