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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.56,893 reviews
Select a rating
Duane Brown J.'s profile image
Duane Brown J. 
on Birdeye

2 years ago

Good experience. Harassment for a review though to do this to shut it up 

Drew T.'s profile image
Drew T. 
on Birdeye

2 years ago

Great communication from beginning to end. The whole process was quick and easy. Would definitely recommend to friends and family. 

Rebekah W.'s profile image
Rebekah W. 
on Birdeye

2 years ago

Just better communication. I feel it would have made things easier. 

Nathan H.'s profile image
Nathan H. 
on Birdeye

2 years ago

Great experience 

Markus C.'s profile image
Markus C. 
on Birdeye

2 years ago

Tony was actually great. Our experience started off great with Jacob. When it went for review, communication stopped, and nothing moved along until we desperately pleased with a manager to get involved, once that happened, our loan was moved very quickly. But it sat for more than 6 weeks with no one communicating with us, other than when WE called to ask the status, and the only response we every received was that everything was going great. Turned out to be untrue. Once tony got involved at closing, he was fantastic! 

Joshua E.'s profile image
Joshua E. 
on Birdeye

2 years ago

Tiffany would not call me back or response to my emails. I sent the same documents several times, but she was still emailing me asking for them instead of looking in her inbox where I had already sent them 

Darragh C.'s profile image
Darragh C. 
on Birdeye

2 years ago

Kami was great. The greater picture was pretty crappy. It took over a year and 3 applications even though we are in great standing and were only refi-ing and already had a loan in good standing with Pennymac. Docs were lost and re-requested. More docs were constantly asked for. Weeks would go by with no communication when we though things were just processing through only to finally reach someone to hear new and irrelelvant to our finances docs were being requested. We ended up being switched from one loan document person to... read more

Ben M.'s profile image
Ben M. 
on Birdeye

2 years ago

Quick service 

Heidi P.'s profile image
Heidi P. 
on Birdeye

2 years ago

Lauren communicated with my husband and I from day one. It was a great experience. I’d recommend Pennymac for sure. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 6,893 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.