PENNYMAC

Codie B. 

on Birdeye

6 years ago

Everything went great, I just wished I was told before charging me $1,800 for a notary. I would have made it possible for a one time signing. That's the part I'm upset about. That's way to much for a guy to sign paper work. 

Norma P. 

on Birdeye

6 years ago

It was just so to do this re-finance during Covid 19 restrictions. It could not have been easier. 

John Ray S. 

on Birdeye

6 years ago

If the notary had followed proper covid guidelines and had us sign all needed closinging documents at one appointment. And nobody from PennyMac notified us that all necessary closing documents were not signed 

JAMES H. 

on Birdeye

6 years ago

Great job 

DALE H. 

on Birdeye

6 years ago

Great Job in a tough time. 

Gregory H. 

on Birdeye

6 years ago

The only difficult part of the process was gathering the required documents. The PennyMac team made the rest of it smooth sailing. 

GREGORY M. 

on Birdeye

6 years ago

Very professional answered every question promptly TRUMP2020 

Heather M. 

on Birdeye

6 years ago

I was not kept apprised of the process as much as I would have liked. It's like I was put on a "follow up" calendar call, but when the call, incomplete and slightly inaccurate information was provided. The loan process was too long (granted COVID-19 may have contributed), the numbers for the certified check were not the numbers that the Title company provided, they listed my husband on more documents than I expected. 

Goldry R. 

on Birdeye

6 years ago

All and all we feel it was a pretty solid process just that it took much longer then we were first communicated. We got a number of emails that would say 5-7 and then in 5-7 days we would get a similar email. W There were problems with the appraiser and the documentation and that not being accurate which impacted us and it felt that things were expedited as quickly as they could have been. We recognize Covid-19 may have had an impact of that. Will and Greg were super friendly and helpful