PENNYMAC

Eladio A. 

on Birdeye

6 years ago

The PennyMac team led by Jason was amazing. He was always in communication with me at least twice a week. Frequently followed up his emails with a phone call. The application process was really simple. Loan closed when I excpected. A+ service all the way around!! 

ANNA H. 

on Birdeye

6 years ago

The communication became a bit of a challenge but we worked it out 

Aimee K. 

on Birdeye

6 years ago

Nichole Littleton was pleasant to work with. She communicated with me clearly and often throughout the process. 

JONATHAN E. 

on Birdeye

6 years ago

Communication was TERRIBLE. You deal with different “processors” throughout. I was told a credit was approved & found out via email to triple my funds. I had to call and email numerous times over a month. My closing was then scheduled with a higher cash to close & I had to call, multiple times to find out that adntl credit was applied (day of closing). Top it off, my initial closing was cancelled (finding out after they didn’t show) & I had to call back to reschdle with a new cost. Never again. 

Ryan B. 

on Birdeye

6 years ago

Simple refinance process with clear communication 

JEFFREY M. 

on Birdeye

6 years ago

Smooth, easy and straightforward! 

ALEJANDRO AVALOS P. 

on Birdeye

6 years ago

Belinda is very professional thanks for your help 

MAURICE H. 

on Birdeye

6 years ago

N/A 

CRAIG L. 

on Birdeye

6 years ago

Fortunately Mr. Greg Johnston is a sensible caring customer friendly person at Penny Mac LLC. Mr. Johnston was able to assist and guide me in the extremely murky banking regulated bureaucracy that was created 10 years ago with the hand cuffing process from The Dodd-Frank Regulations. Mr. Johnston is to be commended for his knowledge, professionalism and attentiveness to customer service.