PENNYMAC

Wayne F. 

on Birdeye

5 years ago

Jorge Blanco was professional and I appreciated his expertise 

DALE H. 

on Birdeye

5 years ago

Great Job in a tough time. 

NICHOEL E. 

on Birdeye

5 years ago

Communication was quick and thorough.  

Goldry R. 

on Birdeye

5 years ago

All and all we feel it was a pretty solid process just that it took much longer then we were first communicated. We got a number of emails that would say 5-7 and then in 5-7 days we would get a similar email. W There were problems with the appraiser and the documentation and that not being accurate which impacted us and it felt that things were expedited as quickly as they could have been. We recognize Covid-19 may have had an impact of that. Will and Greg were super friendly and helpful 

JOHN M. 

on Birdeye

5 years ago

Quick and easy  

JONATHAN E. 

on Birdeye

5 years ago

Communication was TERRIBLE. You deal with different “processors” throughout. I was told a credit was approved & found out via email to triple my funds. I had to call and email numerous times over a month. My closing was then scheduled with a higher cash to close & I had to call, multiple times to find out that adntl credit was applied (day of closing). Top it off, my initial closing was cancelled (finding out after they didn’t show) & I had to call back to reschdle with a new cost. Never again. 

STEPHEN S. 

on Birdeye

5 years ago

Thanks 

MAURICE H. 

on Birdeye

5 years ago

N/A 

CRAIG L. 

on Birdeye

5 years ago

Fortunately Mr. Greg Johnston is a sensible caring customer friendly person at Penny Mac LLC. Mr. Johnston was able to assist and guide me in the extremely murky banking regulated bureaucracy that was created 10 years ago with the hand cuffing process from The Dodd-Frank Regulations. Mr. Johnston is to be commended for his knowledge, professionalism and attentiveness to customer service.