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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Communication was quick and thorough.
The only difficult part of the process was gathering the required documents. The PennyMac team made the rest of it smooth sailing.
Very professional answered every question promptly TRUMP2020
I was not kept apprised of the process as much as I would have liked. It's like I was put on a "follow up" calendar call, but when the call, incomplete and slightly inaccurate information was provided. The loan process was too long (granted COVID-19 may have contributed), the numbers for the certified check were not the numbers that the Title company provided, they listed my husband on more documents than I expected.
All and all we feel it was a pretty solid process just that it took much longer then we were first communicated. We got a number of emails that would say 5-7 and then in 5-7 days we would get a similar email. W There were problems with the appraiser and the documentation and that not being accurate which impacted us and it felt that things were expedited as quickly as they could have been. We recognize Covid-19 may have had an impact of that. Will and Greg were super friendly and helpful
The PennyMac team led by Jason was amazing. He was always in communication with me at least twice a week. Frequently followed up his emails with a phone call. The application process was really simple. Loan closed when I excpected. A+ service all the way around!!
The communication became a bit of a challenge but we worked it out
N/A
Fortunately Mr. Greg Johnston is a sensible caring customer friendly person at Penny Mac LLC. Mr. Johnston was able to assist and guide me in the extremely murky banking regulated bureaucracy that was created 10 years ago with the hand cuffing process from The Dodd-Frank Regulations. Mr. Johnston is to be commended for his knowledge, professionalism and attentiveness to customer service.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.