PENNYMAC

Michael C. 

on Birdeye

6 years ago

The communication between the LO & the processor was lacking tremendously, however, Belinda was an excellent processor for me. I can't say the same for the LO assigned to me. He was not communicative, did not convey consistent information from what we initially negotiated & I had to fight every step of the way to get him to take action on my file & pass on documentation to his management to negotiate a fair deal. As it was a pure pleasure to work with my processor, it was not the same for my LO. 

DAVID K. 

on Birdeye

6 years ago

Everything was smooth and easy. Good communication throughout the process and competitive vs other lenders. Was able to prove a very competitive offer. Would definitely recommend! 

REGINA W. 

on Birdeye

6 years ago

Great communication. 

TAYLOR G. 

on Birdeye

6 years ago

Poor communication around closing. We had to re-schedule 3 or 4 times. 

Lynne B. 

on Birdeye

6 years ago

PennyMac was professional and efficient in the processing of our loan. Their online portal is easy and accessible. It made the process seamless and easy. The individuals we worked with were knowledgeable and courteous. Great company! 

RYAN C. 

on Birdeye

6 years ago

Fast efficient and honest. Willing to help understand and explain. Very courteous and professional! 

Lori K. 

on Birdeye

6 years ago

Tracy was wonderful and very helpful during the entire process. 

Jeffrey W. 

on Birdeye

6 years ago

Time frame under uncertain times. 

MELISSA P. 

on Birdeye

6 years ago

Greg did an excellent job finishing out the loan process. Before he took over there were a couple of times I felt this loan was not going to make it to closing. He was able to course correct on some missteps others had made and finish out the loan process with a positive outcome.