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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The Communication was Horrible throughout my process!!
PennyMac was able to get my loan done to help me accomplish my financial goals. I wish I was able to speak to my original loan agent more than just be pushed to the "Mac Team" but the Mac Team was able to keep things going and get me to closing.
My refinance went extremly smooth and with painless effort on my part , good communication quick responses and acknowledgements of the receipt of documentation by Greg Johnston and the Pennymac team.This experience was overall a pleasant surprise in that both the ease at which the process progressed and timely conclusion of loan Closing . My thanks for the help . Sincerely. Darryl Bonner.
The process move with ease until I was given a closing date. The attorney did not show or call. Nor did a representative from Pennymac call. And to further the lack luster service the loan processor did not yame full responsibility for the snafu.
Being given accurate information before starting the loan process. Dealing with one person through out the entire process. Returning calls in a timely manner. Not requesting the same documents multiple times. The overall experience was terrible. This survey response is not a direct reflection of my opinion of Kami, She was handed my application at the end of the process, and she did her best, but from the beginning it was a total mess and caused me a lot of frustration.
I worked on 2 loans with PennyMac and they were not easy. Quicken was more expensive, but a much easier online system, text messaging with the loan officer, and all in all, a much easier process to follow. I have one loan closed, and The OTHER is being cancelled, even though I signed all the paperwork, paid for the appraisal, and was just waiting on a closing date. No explanation, just a phone call with someone who said it looks like it was "put on hold by accident" and would be reinstated.
Tracy and the Support Team did an outstanding job. I could could not get Michael, the Loan Officer, to return my phone call when I requested or one of their team members sent him a message to call me. Finally he did respond on an email and I greatly appreciated his help with getting our interest rate lowered than what was previously quoted.
My loan specialist was great! She was straightforward, honest, polite, & had wonderful customer service skills. She answered questions I had, followed through when she said she would, & investigated questions that she did not have answers to directly. Tracy is a great asset to this company.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.