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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Daniel Kirby was my original contact for refinancing and was awesome! He was patient and informative & answered all my questions and explained things clearly to me. I did call Penny Mac to have my "cash to borrower" money put into the principle of the loan instead of sending me a check and they STILL SENT ME A CHECK and the notary that came to closing at my house did not know anything about it. Overall, the process was smooth and quick and I stuck with PennyMac.
Excelent service provided in this weird isolation environment!
First of all we were deceived. We were told monthly payment was gonna be 2,124.92 and it’s not it’s 2,317.29 the lower amount will be in 7 years!!!The Notary y’all sent to complete the closing took a picture of my DL and my Social Security card on his PERSONAL PHONE! That is so not acceptable!!! When I told him he said I could complain to the company he worked for! The company BNT of Texas is working for for y’all. This has caused me to be so stressed, Loss if sleep among other things!
Great experience and smooth process. Communication was awesome
They The documents were started January 31,2020. They said I already approved the loan but They still keep asking me about. Are you the owner of Phaimomno LLC business account? where is the large money deposit and from who? Even though sent all the documents they requested on February 26,2020, seem like they didn’t believe me. So they were taking too long.In the beginning Jason told me “ the closing date will be the end of March. Because we couldn’t sign for closing on the end of March.
Everything was explained clearly.
Being up dated every week of the progress of the loan, The help I got to get some documents I missed on e signing... and very helpful when I had questions..
Good job
Lana was great with communication with my questions , but I felt there was a lack of communication in the team. I had to ask a lot of questions that I felt should have communicated to me. I wasn't aware of some requested documents until I asked ( found out someone was supposed to have contacted us, but didn't). Also had a mix up in time of closing requiring us to rearrange schedules twice ( not do to our fault). What I was told in the beginning by first contact person didn't hold up in the end
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.