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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Austin did a great job No complaints about him We had a glitch with the VA appraisal being delayed and I felt like if I hadn’t noticed it and figured it out it and escalated the concern to the next level would’ve been delayed even longer which affected the closing date on our loan Austin was very responsive Overall it is a bit difficult getting in contact with people - I find Penny Mac‘s IT/ease of Communications difficult with the encrypted emails etc. Have had rocket mortgage before and their website/portals are much... read more
Closing documents were incorrect at closing. Titled company had to refund some money
My frustration came from things being put in the portal and then I would get email after email to get them done. Except I had already done them. I did this with my son and we both got request and they didn’t always cancel each other out. At times this was very frustrating. I didn’t like that I would be ask to sign something but then it really wasn’t necessary. It is a process and I survived it.
All my questions were answer timely and clearly. Phone calls were returned quickly with a response.
Accurate information and timely communication. The one request I made was not respected, I am unsure if that is on PennyMACs side or the title company. I am not happy with the title company either. I tried calling during signing because the paper work was missing a portion I expected to be there, the person with the title company was already gone for the day. I left a message and I have not received a call back. Super poor communication and this mistake is actually very unpactful on my wellbeing.
Consistent and effective processes and communication would have made the experience pleasant. An overhaul and further look into the barriers of inefficiency are needed and quickly.
Brittany was awesome professional polite when it was something that I didn’t understand she went out of her way to find the answer and to make sure that the other department received all of my documents Brittany is a superstar
Sometimes I’d go longer than a week without an update.
I explicitly requested that only Austin be the person making outbound calls to me. I subsequently received 3 outbound calls from people who were not Austin. In fact, I never heard from Austin again. Closing expectations were a mess. I spoke to 3 people, all of whom told me 3 different things and did not explain anything accurately. Except for Frank and Ashton. They are good employees
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.