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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nathan was very congenial, helpful, and on-point. Most of my questions were answered during our first conversation and he laid-out very accurately the sequence of events to come. The attorney at closing was on-time and very accurate with all the paperwork. Thank you gentlemen and Penny Mac.
Mr. Hagan is a vital asset for Penney Mac, his customer service skills are demonstrated with his professionalism. Communication is a very important part of customer service and most important patience ,both of Mr. Hagan's traits.
Fast accurate
Felt like the experience and the team were spot on. Completely painless and very quick turn around. Very happy. Only area I felt Penny Mac could improve was on the closing cost ... they seemed a high. We discussed Navy Federal because of the closing cost but overall we have really enjoyed the service, communication style, and supportive nature of all the folks we have worked with at Penny Mac so far. We stayed because of the customer service we have had during first few years and in the refinanc
Easiest refi I ever done, Greer rate! Thank you muck!
Trustworthy people
Nathan Hoffman was horrendous to work with. Nathan Hoffman's communication skills were worse than a poor rating. Nathan's manager Jacob was a joke. Phone calls went to voicemail with no return calls/follow up for days. Emails went unanswered. FALSE information was provided. Worst experience we have EVER had. The ONLY person MUCH deserving of praise in this entire process was Jason Coleman. Without Jason nothing would have been accomplished and you would have most certainly lost us as customers.
Thank you for your great services
I was kept “in the loop” for all the information and when I was confused I was given personal attention to make sure everything was all set!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.