PENNYMAC

LAURIE S. 

on Birdeye

5 years ago

I uploaded requested documents a total of 3 times before Denny received them. The lady that was scheduled to come to my house did not show up (no call). I had to call to reschedule another appointment a week later. I was told there were no fees at time of closing the first time but when someone else showed up the second time I had approximately $38 in closing costs which I just noticed was a late fee for missing a regular payment (not necessary if original close date had taken place). 

JAMES H. 

on Birdeye

5 years ago

Easy to close on the home. 

EDWARD W. 

on Birdeye

5 years ago

Quick and easy, answered all questions and provided a good timely response on everything 👍🏿 

JOSE G. 

on Birdeye

5 years ago

Everyone answered our questions in a timely fashion and were very helpful. 

Gary O. 

on Birdeye

5 years ago

Responsive. Smooth. Fast. Professional. 

JOHNELL S. 

on Birdeye

5 years ago

Trustworthy people 

Nicole E. 

on Birdeye

5 years ago

Nathan Hoffman was horrendous to work with. Nathan Hoffman's communication skills were worse than a poor rating. Nathan's manager Jacob was a joke. Phone calls went to voicemail with no return calls/follow up for days. Emails went unanswered. FALSE information was provided. Worst experience we have EVER had. The ONLY person MUCH deserving of praise in this entire process was Jason Coleman. Without Jason nothing would have been accomplished and you would have most certainly lost us as customers. 

Roberto V. 

on Birdeye

5 years ago

Quick response To emails. Don’t bother calling. 

CHRISTOPHER A. 

on Birdeye

5 years ago

I was hesitant to begin the refinancing process for fear of time frame and the amount of documentation it would require. However, the process was expeditious minus some clarification regarding a “surprise” closing cost. Even that was remedied in less than 24 hours. Drew and the team handled everything very well.