PENNYMAC

JODY B. 

on Birdeye

5 years ago

Very easy to talk to and answered all questions clearly throughout entire process! 

RODRIGO P. 

on Birdeye

5 years ago

Excellent customer service skills 

James Peters I. 

on Birdeye

5 years ago

Closed on our refinance in 30 days. Everything went so smoothly it was scarry. Thanks to everyone who worked on this with us. 

William Wood I. 

on Birdeye

5 years ago

My refinancing experience exceeded my expectations. Explanations were clear and pertinent. Everyone was personal and professional. Well done. 

JOHN W. 

on Birdeye

5 years ago

Nathan was very congenial, helpful, and on-point. Most of my questions were answered during our first conversation and he laid-out very accurately the sequence of events to come. The attorney at closing was on-time and very accurate with all the paperwork. Thank you gentlemen and Penny Mac. 

Henry Ortiz J. 

on Birdeye

5 years ago

Mr. Hagan is a vital asset for Penney Mac, his customer service skills are demonstrated with his professionalism. Communication is a very important part of customer service and most important patience ,both of Mr. Hagan's traits. 

Marcus D. 

on Birdeye

5 years ago

Fast accurate 

Jehu B. 

on Birdeye

5 years ago

Felt like the experience and the team were spot on. Completely painless and very quick turn around. Very happy. Only area I felt Penny Mac could improve was on the closing cost ... they seemed a high. We discussed Navy Federal because of the closing cost but overall we have really enjoyed the service, communication style, and supportive nature of all the folks we have worked with at Penny Mac so far. We stayed because of the customer service we have had during first few years and in the refinanc 

Cheryl S. 

on Birdeye

5 years ago

Easiest refi I ever done, Greer rate! Thank you muck!