PENNYMAC

Francisco P. 

on Birdeye

6 years ago

Overall great experience. The process was completely digital which I loved. Thank you’ 

ANTHONY M. 

on Birdeye

6 years ago

Communication was trrrible. Responding to my calls, emails and voicemails was majorly lacking with most everyone I dealt with. Finally after nearly 4 months of waiting and having my sign date the next day, one detail changed on their side and completely stopped the process, delaying over a week, without any options to continue forward, until I came up with a way, in which the second sign date was made 20 minutes later. Would not recommend, regardless of rate environment 

DEBORAH E. 

on Birdeye

6 years ago

Extremely easy, clear information, and accurate numbers. 

JOHN T. 

on Birdeye

6 years ago

Joe and the rest of the team made it very easy. Very helpful and prompt responses to my questions. 

Kim P. 

on Birdeye

6 years ago

Excellent service 

EDWARD R. 

on Birdeye

6 years ago

Communication with correct answers. Being able to speak to someone when calling with a question. A good example to day 9/1/2020 called PennyMac at approximately 9:00 am and was informed that waiting time was extremely long and would be more convenient if they could call back instead of holding for some one to assist. Well 3.5 hours later and still no call back. Dialed the help number and still the same with the same message no one to speak to. They will call back if you are still on the hook. 

NOELLE B. 

on Birdeye

6 years ago

N/a 

OKSANA K. 

on Birdeye

6 years ago

Thanks a lot Nathan for your professional work with me. I am happy and I will tell people about you. My experience was great . 

RONALD B. 

on Birdeye

6 years ago

Our experience was good and long despite pandemic. We are grateful for Mona's help. Thank you for allowing us to do this