PENNYMAC

Jonney G. 

on Birdeye

5 years ago

I applied online for refinancing and communication through the loan process was most appreciated. 

Philips J. 

on Birdeye

5 years ago

PennyMac more than met my expectations in my streamline refinance. They openly communicated a status of the process periodically without me asking. We did have a slight issue of closing due to the title company not sending documents to the closing official on the day of closing, but the PennyMac loan officer came through and expedited a solution effectively and we were able to still close on the same day. I literally did not have to do much of anything, but sign paperwork online. 

Crystal U. 

on Birdeye

5 years ago

There was little to no communication. I sent emails that went unanswered. Then I received an urgent email indicating no one could get in contact with me and I was at risk of not closing. I’ve been available but didn’t hear from anyone. My only contact with My’Esha was a call to schedule my closing date. If I had to do it over again, I would choose a different company. This was a terrible customer experience. 

HAROLD Walker S. 

on Birdeye

5 years ago

Thanks 

Edward C. 

on Birdeye

5 years ago

Joe was very knowledgeable on this particular loan whereas other agents we’ve talked to in the past have been uninformed. He was super helpful and this was our third refi with pm and by far our best experience!👍🏻😎 

Jack W. 

on Birdeye

5 years ago

Thanks 

BRIAN W. 

on Birdeye

5 years ago

Everything was quick an concise with knowledgeable and professional people. 

Roland Coon J. 

on Birdeye

5 years ago

do to 19 not all that good with informationon had to play phone tag a lot sone times 1 or2 days 

MICHAEL W. 

on Birdeye

5 years ago

Excellent seamless experience. Keep us informed at e every step . Return phone call and answer questions promptly