PENNYMAC

Mark J. 

on Birdeye

6 years ago

They refinanced my original loan and they made the whole process smooth. Great communication skills. 

Matthew F. 

on Birdeye

6 years ago

It was such a pleasant experience and I was not expecting that at all lol 

Josie M. 

on Birdeye

6 years ago

What made it great was, all of my questions was answered in a timely manner. And the process went very smoothly. Thanks for the penneymac team. 

Michael W. 

on Birdeye

6 years ago

NA 

Catherine O. 

on Birdeye

6 years ago

Yes I truly appreciate Ignacio from the loans department For his help and his Supervisor Olive for their help ... Very good customer service and I will highly recommend Pennymac . Thank you Catherine Ortiz 

Rachel J. 

on Birdeye

6 years ago

My husband was the one who communicated with PennyMac, but I didn’t get any updates from PennyMac at all. I still don’t know when our loan will close and have reached out to the loan officer but haven’t heard back in about a week. I personally wish we went with another company for our refinance. 

MAURICE O. 

on Birdeye

6 years ago

I have a great and easy experience in the refinance process of my property. I am completely satisfied with my rate and all the help from Penny Mac representatives to close the deal. Thanks, 

CHAD N. 

on Birdeye

6 years ago

Staff that I was working with during the process left. There was weeks without responses to questions I had as a result. Was just unfortunate timing I believe. 

Michele T. 

on Birdeye

6 years ago

1. Took few weeks to get the correct Estimated Closing Cost after many phone calls (Matt) 2. Couldn't get a hold of Matt - phone message and email (Matt) 3. Unprofessional - felt don't care, no clear explanation, unwilling to help, rude and not taking any ownership 4. Incorrect Closing Doc - W-9 and USA Patriot Act Inf Form 5. 10 mins before Notary appointment, Carlton called and cancelled because you needed a copy of our tax return 6. Incorrect Funding instruction was given