PENNYMAC

Mark J. 

on Birdeye

6 years ago

They refinanced my original loan and they made the whole process smooth. Great communication skills. 

Matthew F. 

on Birdeye

6 years ago

It was such a pleasant experience and I was not expecting that at all lol 

Larry R. 

on Birdeye

6 years ago

very satisfied with PennyMac 

Michael W. 

on Birdeye

6 years ago

NA 

SHANELL G. 

on Birdeye

6 years ago

Communication...there was pretty much none. Pretty tough getting through to a loan officer. Once I was connected, that went ok getting prequalified and such but once it got pushed to loan specialist, it was pretty much silence. I reached out and there were no updates, communcation on closing etc. I then received disclosures with a closing date that was way off the September date originally communicated. There wasn’t a call to explain or even see if it works. Docs were off And never got updated 

PATRICK B. 

on Birdeye

6 years ago

It was an awesome experience. THANKYOU. 

Catherine O. 

on Birdeye

6 years ago

Yes I truly appreciate Ignacio from the loans department For his help and his Supervisor Olive for their help ... Very good customer service and I will highly recommend Pennymac . Thank you Catherine Ortiz 

Rachel J. 

on Birdeye

6 years ago

My husband was the one who communicated with PennyMac, but I didn’t get any updates from PennyMac at all. I still don’t know when our loan will close and have reached out to the loan officer but haven’t heard back in about a week. I personally wish we went with another company for our refinance. 

ALVIN P. 

on Birdeye

6 years ago

The refinance process was very easy and the loan agent was very helpful in all aspect of the loan process. Excellent customer service.