PENNYMAC

GLENN F. 

on Birdeye

4 years ago

Brittany was a pleasure to work with. Hope I am able to work with her in the future. Thank you Brittany 

Kenneth N. 

on Birdeye

4 years ago

much better communication among personnel in your various departments-the left hand does not know what the right hand is doing! Pertinent info did not get forwarded along in the process, causing erroneous details in the closing disclosures, numerous duplicate requests for assets which caused need for first notary signing to be cancelled and rescheduled 10 days later. So many errors on Pennymac's part that created a negative experience for me. Details on how the cash disbursements were to be handled were not explained satisfa... read more

Agnes C. 

on Birdeye

4 years ago

There was some confusion over the status of the application and the types of documents needed. But the overall experience was good. The other agents were also helpful. 

Carolyn T. 

on Birdeye

4 years ago

Justin and Ceasar were awesome. 

Corwyn G. 

on Birdeye

4 years ago

I am very please and excited about who my process went, thanks for all the support throughout. 

Scott C. 

on Birdeye

4 years ago

Great experience, thanks 

Rebecca S. 

on Birdeye

4 years ago

Was having a 30 day escrow it was very hard to stay on schedule and to be effectively communicated with and there was no one working on the weekends. It turned into over 20% of escrow without any kind of communication. All previous experiences had a direct line or even a cell phone to be able to get a hold of lending agents, having to call into a customer service line and have some random agent look into my file was not expected nor received well. It made the process very complicated and unpleasant. This was not Jessica's fa... read more

Steven Y. 

on Birdeye

4 years ago

Wonderful experience! 

STEVEN C. 

on Birdeye

4 years ago

Pennymac is organized, and efficient. the process went smoothly.