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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From start to ending everyone at PennyMac was extremely helpful and answered all my questions no matter how small or how silly the PennyMac team assigned to my loan got back to me promptly. Memorable members were Ruben Sanchez and Beth Bowen. Thank you all!
Unbelievable, only 13 days to be approved. This was absolutely streamlined.
The overall experience, unfortunately, is tainted by the interaction with the one individual that was assigned as the primary PoC.
I must say that my loan officer Diana Rogel was AWESOME!!! She is very PROFESSIONAL, KNOWLEDGABLE and was COMMITTED till the end of closing. ALL of the issues was when our loan went to the MacTeam. No one was on the same page. I constantly got emails and calls saying I needed a 10 year home warranty and something else, simply because it was required for a different state on a loan they had previously processed. Honestly, the process with the MacTeam was horrible and WAS NOT enjoyable at all.
Great service! Even during a very challenging time
I felt the Communication was poor. I had to call several times to find out what the status was on my loan. As for Mr. Smith he was very pleasant.
Very pleased
The team worked quickly and made the process super easy!
I don't believe the team did a good job of reviewing my loan - they automatically assumed I was a new customer, etc. A lot of times they would say it depends on if PennyMac will accept your loan amount or you as a customer. I had to remind them several times, I already had a loan with PennyMac - only refinancing for lowering the rate .50%. Knowing your customer and their situation is customer service #1 - overall it was a great process. Understand their busy!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.