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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From start to ending everyone at PennyMac was extremely helpful and answered all my questions no matter how small or how silly the PennyMac team assigned to my loan got back to me promptly. Memorable members were Ruben Sanchez and Beth Bowen. Thank you all!
The overall experience, unfortunately, is tainted by the interaction with the one individual that was assigned as the primary PoC.
The team made the process smooth and efficient. I did not have to invest a lot of time into the process and that's very valuable to me.
I felt the Communication was poor. I had to call several times to find out what the status was on my loan. As for Mr. Smith he was very pleasant.
The whole process was very easy and convenient.
The team worked quickly and made the process super easy!
Clear, concise communication with a supportive team available to answer questions immediately each time we called.
Communication was terrible. It was hard to get a response from anyone on the pennymac team. I had to pursue corrections on my closing documents several times. No one would call or email me back. Every time I called in I talked to a new person who gave me different answers. One of the people I talked to was just plain rude. It was a very unpleasant experience over all. Had I the opportunity to do it all again, I would have gone with a competitor.
The M.A.C team that I worked with were professional. Every question I had, was answered promptly and I never had to wonder what our next steps would be.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.