PENNYMAC

MARK K. 

on Birdeye

6 years ago

Clear, concise communication with a supportive team available to answer questions immediately each time we called. 

STEVEN J. 

on Birdeye

6 years ago

Communication was terrible. It was hard to get a response from anyone on the pennymac team. I had to pursue corrections on my closing documents several times. No one would call or email me back. Every time I called in I talked to a new person who gave me different answers. One of the people I talked to was just plain rude. It was a very unpleasant experience over all. Had I the opportunity to do it all again, I would have gone with a competitor. 

ARTURO Z. 

on Birdeye

6 years ago

😃 

Ben B. 

on Birdeye

6 years ago

I was informed closing costs would be a few thousand dollars, thus allowing me to receive more cash out money. Closing costs were in excess of $14k which left me with only a bit more than that. Very disappointed I did not receive what was first communicated to me. I understand the appraisal came back lower than expected, but $14k is a bit excessive. That is the reason I came back to penny mac instead of signing with rocket mortgage. My email questioning funds to me was ignored 

Jerome K. 

on Birdeye

6 years ago

Great Job. Thanks for the lower rate. 

Johnny R. 

on Birdeye

6 years ago

The M.A.C team that I worked with were professional. Every question I had, was answered promptly and I never had to wonder what our next steps would be. 

EDWARD G. 

on Birdeye

6 years ago

Refinancing was fast and locked into a good rate. Very happy with Pennymac. 

JASON N. 

on Birdeye

6 years ago

James Bruce helped me fill out ALL of the proper documents via a PennyMac portal. Joseph Kirleis, told me I had 2 missing documents on two occasions. Both documents were already submitted via the portal. He left me a third voicemail asking for the documents but, while he was leaving me the message, found them in my file! They were there all along. I didn't feel like he really looked very hard and incorrectly passed on the problem to me to fix. Makes me wonder what else was missed... 

MARK M. 

on Birdeye

6 years ago

I really appreciate the speed in which the loan was closed. After I offered Penny Mac a chance to compete with a new refinance offer that I had received from another banking institution, not only did they counteroffer with a lower APR, they closed the deal quickly.