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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nick was great. He walked me thru the whole process.
prompt communication
It all started with a call to PennyMac regarding my form 1098. The customer service rep assisted me with that and then asked if I would consider a refi of my mortgage. I agreed and was turned over to Brian Dutt to handle the application process. Once completed, Nick Batten handled the escrow process. EVERYONE was prompt in handling the tasks and very communicative throughout the process.
My process was a fiasco since I began it in January. If someone would like to hear the whole story, then call me and I'll lay out all the gory details. I had one failed closing and nearly a second. The closing documents were wrong both times. No one from PennyMac knew that the first closing had failed. No one from PennyMac called me for over a week. No one from management ever stepped in or called. It was a train wreck and dumpster fire. In the end, I received a credit but only after I demanded.
The loan officers were very professional while being supportive and accommodating to our individual questions and concerns. Their level of technical knowledge and devotion created a very smooth re-financing process which seemed to expedite the loan application process as well. Our questions were answered in a very timely manner. Overall, every representative of Penny Mac displayed professionalism, and dedication to always provide quick responses to all of our questions.
Very fast closing, mostly online.
Thank you!
Great job quick service exceptional knowledge
Swift time from application to closing with good interest rate.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.