PENNYMAC

MICHAEL C. 

on Birdeye

6 years ago

We started out with a Samuel Grant, who was a typical "salesperson." My wife, who is a Real Estate Broker, basically told Samuel what we wanted in a refi rate and process (costs etc.) Samuel got us what we asked for...that was great! After the initial docs were signed we didn't hear from Samuel. My wife called several times and we ended up with Deion Smith. Deion got us to the finish line however we initiated most all contact and communication. Overall, we are happy with our refi! 

John B. 

on Birdeye

6 years ago

Ms Allen was very professional and responded quickly and communicated clearly. 

Martin Johnson J. 

on Birdeye

6 years ago

Process was easy. 

Miriam A. 

on Birdeye

6 years ago

Smart and knowledgeable associates. 

RALPH B. 

on Birdeye

6 years ago

Well done 

CARLOS L. 

on Birdeye

6 years ago

Friendly people, and everything was on time and Pennymac is a great mortgage co. Thank you for your help and I appreciate everything you did for me. 

Stanley S. 

on Birdeye

6 years ago

First, the loan officer, Daniel Kirby, did an excellent job of explaining the benefits of this refinancing, answering all our questions and being patient with us. This helped us decide whether to proceed or not. Secondly, the e-document review and signature process was both efficient and effective. Next, the closing was smooth, efficient and timely. And finally, the interest rate was outstanding! Thanks for making this an easy process that will ultimately benefit our family! 

GREGORY Burke T. 

on Birdeye

6 years ago

Absolutely fantastic customer service, everyone went above and beyond to get back with you and answer any and all question. They made the refinancing process for a much low rate so easy! I would recommend them to everyone. 

JAVIER D. 

on Birdeye

6 years ago

Great