PENNYMAC

PHILIP R. 

on Birdeye

6 years ago

Professional, accurate, and a partner that wanted this to go smoothly. Its a business but being treated as a valued partner was important. Penny Mac was already my mortgage holder and i had plenty of other options if i wanted to refinance at a lower rate. I chose Penny Mac because they supported me. 

JASON Z. 

on Birdeye

6 years ago

Everyone was extremely friendly, and very informative of our steps. Thank you for an excellent experience. 

EARL I. 

on Birdeye

6 years ago

They were very patient with my situation and understood what was going on. I appreciate all the help I received from Nathan. 

Stephen A. 

on Birdeye

6 years ago

Everything was handled in a timely and professional manner. Great Job! 

ANTHONY C. 

on Birdeye

6 years ago

Clear and easy process. Minimum paperwork. 

John A. 

on Birdeye

6 years ago

Everything was fine except for the idiots in credit review who cannot read. 

KELVIN G. 

on Birdeye

6 years ago

Easy process with no surprises 

Raquel G. 

on Birdeye

6 years ago

From a-z refi went flawless and the PennyMac team was amazing. They met all of my expectations and then some. That is why I stayed with PennyMac for my refi because they provide exceptional customer service and it’s Serbia’s after the sale that counts! 

Pamela G. 

on Birdeye

6 years ago

I wasn't communicated with in regard to charging me to buy down points. It was done automatically without my permission or even knowing it was being done. We feel that we should have been asked to approve or deny, and told how it would change our loan, which it did! We got the info after three weeks had passed, in a finished document, and that right at closing week. The team was very helpful otherwise.