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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Emails sent to the generic "mymacteam@pnmac.com" were never answered. I sent several and never got a response. Only way to get a hold of anyone was to call in. I often had to call in multiple times before getting an issue resolved (e.g. took multiple phone calls spread over several days to get some mistakes on the closing disclosure corrected). Frequently the rep on the phone was clueless about the home buying process and unable to help. I had to call back and hope for someone else. Some examples: Didn't know what a Lo... read more
Jon is the MAN!! He was so efficient, friendly and extremely professional. I’ve closed a loan before but it had been a while so some of the documents I needed him to walk me through and he never made me feel dumb or rushed to get them in. I was so happy to get him on a 2’d loan back to back because he was so easy to work with. You need to give this man a raise! Lol I love penny max and will continue to tell friends and family about them!
From start to closing, everything about the process was incredible. All of my questions and concerns were answered and I closed 2 weeks earlier than expected, which was awesome! Thank you for a great experience!
Documents were requested more than once bc I didn’t send them after the first request, so I appreciate the follow up and reminder. Documents at closing had the wrong zip code—37343 (our old address) instead of 37363. I may have been the one who’s messed that up somewhere along the way, but it’s worth double-checking toward the end of the line. Overall Paul was excellent about follow-up calls to keep us oriented on where we were in the process. Indefinitely felt that he was tracking things carefully. His calls were usually... read more
Everyone was very friendly and made it easy for me.
Great experience! Can’t think of any reason not to use them again.
They care about me and my family having this home even after I might pass and the mortgage is great Thank you
The refinance was quick, easy, and streamline. I appreciate Pennymac contacting me before interest rates were about to increase.
Quick and easy process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.