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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Emails sent to the generic "mymacteam@pnmac.com" were never answered. I sent several and never got a response. Only way to get a hold of anyone was to call in. I often had to call in multiple times before getting an issue resolved (e.g. took multiple phone calls spread over several days to get some mistakes on the closing disclosure corrected). Frequently the rep on the phone was clueless about the home buying process and unable to help. I had to call back and hope for someone else. Some examples: Didn't know what a Lo... read more
Documents were requested more than once bc I didn’t send them after the first request, so I appreciate the follow up and reminder. Documents at closing had the wrong zip code—37343 (our old address) instead of 37363. I may have been the one who’s messed that up somewhere along the way, but it’s worth double-checking toward the end of the line. Overall Paul was excellent about follow-up calls to keep us oriented on where we were in the process. Indefinitely felt that he was tracking things carefully. His calls were usually... read more
Great experience! Can’t think of any reason not to use them again.
Everything went as explained on within the time framed promised.
The refinance was quick, easy, and streamline. I appreciate Pennymac contacting me before interest rates were about to increase.
Quick and easy process
Great 👍 service but hard time communication with the same agent.
Everyone was great with getting back to us. Very professional and friendly. Thanks to all for helping us !
Porsche was supposed to get our closing docs out and was working in the wrong loan account. She delayed our closing. And was not helpful and never called back like she said she would.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,404 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.