PENNYMAC

Wayne E. 

on Birdeye

4 years ago

Jessica was so amazing. She made the entire process seem effortless, smooth, and super easy. Every question I had for her was answered promptly and directly with no confusion. You guys got a winner in Jessica. Thanks again!!! 

Kymberly L. 

on Birdeye

4 years ago

The discussion around my expectations of the closing should have been reviewed and comprehend better than to continue to push the csr into Refi that was not in favor of the csr wishes. I also had to request updated closing documents multiple times. I think the website should updated/ monitored better as it was not working properly most of the time. Sandi was not at fault but the other departments working alongside her I feel could have been more align and attentive to detail. 

Adrien B. 

on Birdeye

4 years ago

Simply what you expect to handle a refinancing. 

Dwayne W. 

on Birdeye

4 years ago

Thanks for everyone’s patience getting me through this experience . 

Tyler W. 

on Birdeye

4 years ago

It was a great job by your company, the only issue I had was with the appraisal. 

Kristin B. 

on Birdeye

4 years ago

Jon kept in constant communication which was very important to me. He never made me feel like I was asking silly questions and he (or his team) were always quick to reply. PennyMac is lucky to have Jon! I would recommend Jon/PennyMac to anyone looking for a lender! 

Hirdey G. 

on Birdeye

4 years ago

I was regularly updated via email or phone. Communication was excellent. 

Jamie M. 

on Birdeye

4 years ago

The ease in which I could get questions answered and the communication from pennymac and myself was very good. No complaints from me on how yall conducted this transaction. 

JUSTIN K. 

on Birdeye

4 years ago

Very great to work with.