PENNYMAC

NICHOLE B. 

on Birdeye

3 years ago

Five Stars , everyone was very helpful and we love doing business with Penny Mac 

Stacey B. 

on Birdeye

3 years ago

Very easy process from beginning to end 

Darlene S. 

on Birdeye

3 years ago

GFE, was not accurate. Fees Origination and rate were inconsistent and the communication from the Loan Office Megan was not accurate. Felt like bate and switch. Only reason we closed on time is because we ate the cost of the rate buy down for condo. Megan stated she had to honor the rate but then charged us a fee that she did not disclose. Title was inaccurately documented causing more unnecessary fees and time to correct how title was held: “Joint ownership husband and wife” 

LAURA D. 

on Birdeye

3 years ago

I was a bit frustrated going into my conversation with Austin and by the time Austin and I were done talking I was in a completely different mood. He was so helpful and took steps to help resolve my question I had not expected. I was grateful for his service! 

Cody M. 

on Birdeye

3 years ago

Austin’s kind, understanding, and tireless efforts were crucial in the efficient and flawless closing of our refinance loan. His dedication to meeting our deadlines in order to catch the lowest rates likely saved us tens of thousands of dollars. Great work, and thank you, Austin! 

Bruce C. 

on Birdeye

3 years ago

I had to call to get updates 

Arthur Robertson J. 

on Birdeye

3 years ago

The entire process was seamless and fast! 

Sierra L. 

on Birdeye

3 years ago

TONS of annoying follow up emails to take this stupid survey! Otherwise it was fine. Only taking this survey in hopes you quit emailing me 6 months later 

Michael H. 

on Birdeye

3 years ago

5 star great customer service