This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was made simple and in a timely manner
Great. Super service On time
Polina and the others on the "team" were always very helpful with questions and suggestions. The only problem was with the underwriters and we had to submit cash documents 3 or 4 times...they were not clear on what they were looking for. Got very frustrating...Polina did her best to get details for us. She helped a lot, but that document chase slowed the process down by many weeks.
GFE, was not accurate. Fees Origination and rate were inconsistent and the communication from the Loan Office Megan was not accurate. Felt like bate and switch. Only reason we closed on time is because we ate the cost of the rate buy down for condo. Megan stated she had to honor the rate but then charged us a fee that she did not disclose. Title was inaccurately documented causing more unnecessary fees and time to correct how title was held: “Joint ownership husband and wife”
The survey of marking it "OK" was because we went through the process twice, the second was expedited and went smoothly. The first time, we submitted all the documents, and then were rejected, because something was missing, and that was not communicated, and then no one told us why were rejected. After talking to someone, we were able to get a new application started, with the same documentation. So it ended up going smoothly in the end but it took twice as long than expected.
I had to call to get updates
The entire process was seamless and fast!
Idk why I’m doing this survey again I haven’t talked to y’all since the fall. I’m just doing it so I stop getting the daily email
The previous loan officers did not deliver as promised and provided a lot of false information. Prior to Maliaka Hill, I was told to apply for a loan, it was declined and was told "I'm sorry I made a mistake and should have had you wait because of COVID19 restrictions, please reapply in 3 months." Three months later I was denied again and was told "You have to wait 6 months." I tried on last time 6 months later and requested a new loan officer and Maliaka was part of the new / better team. Prior to this no supervisor returne... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.