PENNYMAC

Ray H. 

on Birdeye

4 years ago

Great experience overall. 

Michael M. 

on Birdeye

4 years ago

Great. Super service On time 

Jarrod L. 

on Birdeye

4 years ago

I talked to Tara once. i am unreachable during the day. So she left voicemails. Whenever I called to follow up or ask questions, i always spoke to someone else on my assigned M.A.C. team. In the if you're asking me how my experience with Tara was, I have to say "what experience?". Not negative, not positive, not existing. However, how was my experience with PennyMac? It was great. I highly recommend you guys to others. 

Laurence G. 

on Birdeye

4 years ago

Polina and the others on the "team" were always very helpful with questions and suggestions. The only problem was with the underwriters and we had to submit cash documents 3 or 4 times...they were not clear on what they were looking for. Got very frustrating...Polina did her best to get details for us. She helped a lot, but that document chase slowed the process down by many weeks. 

Stephanie L. 

on Birdeye

4 years ago

Tiffany was great! 

Reginald B. 

on Birdeye

4 years ago

Overall, the entire process was great. 

Tommy B. 

on Birdeye

4 years ago

Dealing with other representatives were wonderful. Jon made my wife and I feel like going elsewhere. We have excellent credit and other choices were available to us. Other members of your team agreed. 

Sierra L. 

on Birdeye

4 years ago

TONS of annoying follow up emails to take this stupid survey! Otherwise it was fine. Only taking this survey in hopes you quit emailing me 6 months later 

Steven L. 

on Birdeye

4 years ago

Unclear communication from the initial application to closing. I wasn’t all that concerned for a refinancing, but this would have been frustrating for an initial mortgage.