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Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Service person not very welcoming
Business response:
We are pleased to hear from you and appreciate you taking the time to share your experience with us. We understand that having a warm and welcoming interaction with our service team is important for creating a positive visit. Your feedback helps us recognize areas where we can better support our customers and ensure everyone feels valued when they visit Peoria Nissan. We're grateful for customers like you who help us continue improving our service approach.
I feel they are unethical in my dealings with them. They verbally promised item to be included in price and then charged me for it. Unfortunately I trusted them and signed the paperwork and then noticed it a few days later. I informed them of the error and they refused to honor the agreement. I would not buy from them ever again
Business response:
We understand your concerns and are sorry to hear that you feel this way. Trust is fundamental to every vehicle purchase, and your feedback helps us identify areas where we can work to improve. We would welcome the opportunity to discuss this matter further and work toward a resolution. Please contact Ricky Beltran, our General Sales Manager, at RBeltran@vtaig.com so we can review your specific situation.
typical click bait used car dealer.said they would do something then didn't
Business response:
Thank you for taking the time to share your feedback. Your experience falls short of the standards we strive to maintain, and we understand your frustration. Please reach out to Ricky Beltran, our General Sales Manager, at RBeltran@vtaig.com so we can discuss your concerns and work toward a resolution.
Waste of time.. could not find problem and still have same problem
Business response:
We are concerned to hear that your visit did not meet your expectations. This is not reflective of the quality service we strive to provide. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 so we can discuss your concerns further and work toward a solution.
I feel they need to improve on their communication and customer service experience. Honestly I would not recommend them and I addressed this with them, even explaining why I felt that way. Spoke to numerous "managers " and expressed this to them! The only good thing about buying the car from them was the first finance person we worked with!
Business response:
Thank you for sharing your concerns with us, and we understand your frustration. We're glad to hear that your initial finance team member provided a positive experience during your visit. Your honest perspective helps us identify areas where we can work to grow and improve our approach to serving customers better. Please reach out to Ricky Beltran, our General Sales Manager, at RBeltran@vtaig.com so we can discuss your experience further.
I didn't like waiting nearly 2 hours for an oil change when I had an appointment.
Business response:
Thank you for your feedback about the extended wait time for your oil change appointment. We understand how frustrating it is when service takes much longer than expected. Nearly two hours for an oil change falls short of our standards, and we appreciate you bringing this to our attention so we can improve our scheduling and service efficiency.
Tried to sell me a new car NO THANKS
Business response:
We understand that not every visit is about purchasing a vehicle, and our intention is simply to be helpful when opportunities arise. Feedback like this helps us better tailor conversations to each guest's expectations. We appreciate you taking the time to share your perspective. Please reach out to Ricky Beltran, our General Sales Manager, at RBeltran@vtaig.com if you'd like to discuss this further.
Couldn't really tell me what was wrong or done and the waiting area was crowded and dirty. Didn't even wash my car before retuning it. Not what I'd call top customer service.
Business response:
We're sorry to hear that your visit did not reflect the level of service we aim to provide. Our intent is always to clearly communicate the work performed, maintain a comfortable environment, and return vehicles in proper condition, and feedback like yours helps us review these processes. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 if you would like to discuss this further.
I had a 9:00 appointment and arrived 10 minutes early. I was told that it would be at least 2 and one half hours before my car would be looked at. I told the service person that I had a 9:00 appointment and he told me that that was just to see the advisor. I was unable to wait for over 2 hours so I had to leave, pick up my wife and return later in the afternoon. I then wasted another few hours that afternoon to have my battery checked. My Nissan battery was 6 months old but was told by AAA that there was leaking and corrosio... read more
Business response:
We aim to set clear expectations around appointment scheduling and service timing so customers can plan their day accordingly. Our intention is always to respect customers' time while ensuring vehicles are properly evaluated. Feedback like this is important as we continue reviewing scheduling and communication practices. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 so this can be reviewed further.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,045 reviews.
When is Peoria Nissan open?
Peoria Nissan is closed now. It will open at 9:00 a.m.