This profile has been claimed by the business owner or representative.
Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
It was never there, services enter in error
Business response:
We regret to learn about the confusion with your service appointment. We understand your frustration. Your experience helps us identify areas where we can improve our processes to ensure accurate service tracking and better communication with our customers. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 so we can review what happened and update our service files.
I used to have a Relative Discount for Nisson - But since my Nephew moved to Colorado to Nissan There I no Longer get the Discounts and treated like a Stranger to Nissan when I have been shopping there many times - I was charged the Higher Interest Rate as well and the Higher Payments NOT Happy with that Charge and I had to put money down which I never had to before - My other New Vehicle had Factory Defects which I should have gotten more discounts for the Defects especially since the car had low mileage and was only 3 year... read more
Business response:
Thank you for sharing your concerns with us. We understand your frustration, and your feedback is important to us. We take situations like yours seriously and want to ensure your concerns receive proper attention. We would appreciate the opportunity to discuss your experience in detail and work toward a resolution. Please contact Kurt Kasik, our Sales Manager, at KKasik01@vtaig.com so we can review your account and address each of the issues you've raised. Your loyalty over the years means a great deal, and we hope to have t... read more
Things are overlooked and would not get a complete picture of work needs to happen on your vehicle.
Business response:
Providing a thorough and transparent assessment of every vehicle is very important to us, and we'd like the opportunity to review your situation in more detail. At your earliest convenience, please reach out to Emilio Tapia, our Service Manager, at (623) 523-6281.
The actual oil change was fine. Made the spot online because we received a link for a $29.99 oil change and my husband reminded them at the time if drop off. When he picked up the car and went to pay with his debit card, the cashier said this is a great deal. My husband did not have his glasses on and they charged him $90.37. I called to complain and all they could do for me is give us a free oil change and tire rotation for the future. Essentially, this oil change was $45 instead of $29 if they honor the free future one. Ri... read more
Business response:
We're glad the oil change itself went smoothly. We also appreciate your feedback regarding pricing and service options. We always strive to provide clear information about our promotions and services. As part of our commitment to our customers, we offered a complimentary future oil change and tire rotation, which can be scheduled at your convenience. If you have any questions or would like to coordinate your next visit, please contact our Service Manager, Emilio Tapia, at 623-523-6281.
I got coolant replaced and it started leaking. Poor workmanship
Business response:
We understand your frustration with the leak that occurred after the work was completed. This is certainly not the level of quality we strive to provide, and we are sorry to hear that you feel this way about your experience. We would like the opportunity to make this right and ensure your vehicle receives the proper attention it deserves. Please contact Emilio Tapia, our Service Manager, at 623-523-6281.
Seems to be very disorganized. They held meetings that took all their sales people out of the showroom while we were in the middle of the buying process. Just left us sitting there for an hour.
Business response:
We strive to provide attentive and timely service to every customer, and it's clear we fell short while our team was pulled into meetings. Leaving you waiting for an extended period is not the level of service we aim to provide. Please reach out directly to our Sales Manager, Kurt Kasik, at KKasik01@vtaig.com
Zero Stars. Went in for 90k service, had to return 4 times for auxiliary issues they caused due to negligence and retaliatory damages, because I dared ask them to clean the mess they made, for the damages they caused, and for the intentional vandalism. I have since reached out to the general manager, but on every occasion, the service manager has intruded and tried to shift the blame. No resolution, no reparation, no compensation, just "not my problem" attitude.
I didn't like the fact that they told me I only had three oil changes in the service department when I'm supposed to have oil changes for 24,000 miles which should technically be at least four or five free and I did like that the service manager went ahead and paid for my tire rotation which I thought that should've been free also I also don't like that the Nissan Pathfinder supposedly needs the brake fluid flushed every 10 to 15,000 miles I've never heard of that on a vehicle in my life and I've driven lots of cars.
Business response:
We greatly appreciate your detailed feedback about your service experience with your 2025 Pathfinder Rock Creek. We understand your concerns regarding the oil change package coverage and are pleased to hear that our service manager was able to take care of your tire rotation.
While I generally like the service from Peoria Nissan I do have some concerns. First- when I schedule my service visit online and pick the level of service I want they never seem to have that info when I check in. Second is the general level of service itself. On my visit previous to this one they listed the brakes as "good" on the inspection and 2 days later the right from was grinding as the outer pad was completely worn down and started contacting the rotor. I was also told that I need a transmission service. On this visi... read more
Business response:
Concerns about inconsistent service recommendations, inspection accuracy, and missed details such as washer fluid and wipers are taken very seriously. Even though the cabin filter charge was removed, it's understandable why that raised concerns. For further assistance, please contact our Service Manager, Emilio Tapia, at 623-523-6281.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,045 reviews.
When is Peoria Nissan open?
Peoria Nissan is closed now. It will open at 9:00 a.m.