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Peoria Nissan
- Car Dealers
- Peoria, AZ
About this business
Location details
9151 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
Purchased a 2026 Nissan Kicks paid in full no financing left Arizona next morning with shaking of car especially uphill figured it was the lane assist. Drove to the East Coast returning to AZ car was shaking more and stopped at dealership and at 3792 miles on odometer I was told the front axle needed to be replaced. Stranded for 4 days before we can return to AZ. Brand new car, I should've known the shaking was not normal Car had 182 miles at Purchase
Business response:
We value your input regarding the mechanical issues you experienced with your new vehicle. We understand your disappointment. Your concerns are taken seriously, and your feedback helps us understand areas where we can work to improve. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Ricky Beltran, our General Sales Manager, at RBeltran@vtaig.com so we can better understand your experience and address your concerns appropriately.
Had service and tire rotation complete on 12/24 and 12/26 I got a flat tire. Little did I know that my tires were to used for a patch. If I would have known that on 12/24 I would have replaced them. Deal advised my tires were at 7/23 when in reality per discount tire and the print off they were 3/32 and 4/32..
Business response:
It's regrettable to hear about the concerns regarding your recent tire service. We understand your frustration. Your trust matters greatly to us, and we want to make sure situations like this are properly addressed. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 so we can review what happened and work to find a path forward.
Went in for a recall notice. Service advisor forgot me. Prior visit was last customer or close just like this time. What should have taken 2 hrs or so took 5. Zero accountability. Disappointing since 3rd visit with a bad experience.
Business response:
We work hard to make service visits efficient and respectful of our guests' schedules, especially when it comes to important recall work. It's always our intention to stay attentive and communicate clearly throughout the process. Feedback like this helps us refocus on consistency and the experience we want every customer to have. Please reach out to Emilio Tapia, our Service Manager, at 623-523-6281 if you'd like to share more or continue the conversation.
They changed my oil but never rotated my tires eventhough my husband did ask them when dropping the car for servicing. Did even bother the opposite of Volkswagen dealership. I have kids in college ready to graduate and buys car but I will do my best so they don't purchase from this dealership like I did . The way we were treated at this dealership while purchasing the car was great once !but they sold us the car everything was different that's not good customer service
Business response:
We are sorry to hear that you are dissatisfied with your recent service visit. We understand your frustration. Your experience falls short of the service standards we strive to maintain. We value the relationship we built with you during your vehicle purchase, and we would appreciate the opportunity to discuss this further with you. Your feedback is important to us, as we believe every customer interaction should reflect the same level of care and attention. Please contact Emilio Tapia, our Service Manager, at 623-523-6281 s... read more
It was December 3rd, not 2nd, and I went in to get the car ZacTeced only. No other service. There was a line out I to the street by the Service Department and no one got taken care of. Finally all the service people came out and cars started to move. I was warned this service might take some time, but it was really quick. Then I was given back my keys and receipt, and went out to get my car. I couldn't find it, and had to have to go to a service person to find it. It was parked in an area I wasn't allowed to be in, and the s... read more
Business response:
We value your input regarding your recent service experience, and we understand your frustration. The situation you've described certainly isn't the smooth experience we strive to provide. We're glad to hear that the actual ZacTec service was completed quickly as promised and that you've generally had positive service experiences with us in the past. Your feedback helps us identify areas where we can improve our processes. Please reach out to Emilio Tapia, our Service Manager, at 623-523-6281 so we can discuss this experienc... read more
Service was excellent. Cost of labor and parts borders on obscene . 850 dollars for Radiator. Tariff related ???
Business response:
We are honored to receive your feedback about the outstanding service you experienced. It's wonderful to hear that our team provided excellent care for your vehicle. We understand your concerns about the investment required for your radiator replacement. Quality parts and skilled technicians are essential for keeping your vehicle running safely and reliably for years to come. We truly value customers like you who recognize the high level of service we strive to deliver, and we appreciate you taking the time to share your exp... read more
Took my vehicle in for an oil change and spark plug/gasket head replacement. Wait time was pushed back without being informed and hours later i was notified there was damage to the harness wiring due to a rodent. I approved the work to be done and upon receiving my vehicle the following day after the work was finished, the engine was still shaking slightly and by the following morning, the check engine light had come back on and was doing the same engine shaking as when i took it in. I was then informed after it's second ins... read more
Business response:
Thank you for bringing this to our attention, and we understand your frustration. We take all customer feedback seriously, and the experience you described does not reflect the standard we aim to maintain. We appreciate that you took the time to share these details about your service experience, as it helps us understand where we can continue to improve. To discuss this situation further, please contact Emilio Tapia, our Service Manager, at 623-523-6281.
It was terrible. They never fully checked it. I went back three times because my check engine turned on maybe a week later after I purchased it. I took it to a different mechanic they figured everything out. These people are rude, unprofessional and liars. I would never take my car back so please do your research.
The salesman who sold me the car never got me the floor mats he promised. You would think that after making a large purchase that someone would call to see how you were enjoying the car and if you needed anything. No one made a follow up call.
Frequently asked questions about Peoria Nissan
How is Peoria Nissan rated?
Peoria Nissan has a 4.3 star rating with 11,045 reviews.
When is Peoria Nissan open?
Peoria Nissan is closed now. It will open at 9:00 a.m.