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Perry Moving & Storage - Hanover, MD
- Movers
- Hanover, MD
About this business
Location details
7247 National Drive, Hanover, MD, 21076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had some issues. Most of all, I think many of the issues on the destination end were mostly weather-related. Freezing rain was in the forecast. Travel was 4 hours each way (to and from Maryland). Therefore, team apparently tried to be on-site for just 4 hours because that would then amount to a 12-hour day for them. As a result, things were not properly assembled. For example, NONE of the upholstered recliner mechanisms (five of them) were properly locked back into place upon reassembly. Fixing that took ten minutes each. 50... read more
I'm very disappointed that this move did not live up to all the good reviews of this company. I should have listened to my gut at the first appointment, a Saturday morning consultation at 11:00am. The consultation was a no-show. When I called the company to see what happened, I didn't receive an apology, but they scheduled Link to come out Monday evening, and he was wonderful. Link was one of the few bright spots throughout the process. He gave us a comprehensive estimate and gave a couple tips and suggestions to keep things... read more
It was dreadful from the beginning. The supervisor called me the day before the scheduled pack day and asked if they could start the day before so get a jump on things. I hesitated and against my better judgment allowed it. I had done a lot of packing and they were to pack the rest of the house. The came in and immediately started packing and labeling boxes with yellow numbered stickers. I pointed out many times that the packing and labeling were overlapping and they were taking boxes out to the truck without labels. This wa... read more
TOOK APPROXIMATELY 7.5 MONTHS TO RESPOND TO INQUIRY REGARDING PIANO MOVING! IN RESPONSE TO MESSAGE SENT ON JULY 23, 2014, RECEIVED AN UNPROFESSIONAL RESPONSE OF "NOT AVAILABLE" ON MARCH 7, 2015! WHAT A JOKE! TOOK APPROXIMATELY 7.5 MONTHS TO RESPOND TO INQUIRY REGARDING PIANO MOVING! IN RESPONSE TO MESSAGE SENT ON JULY 23, 2014, RECEIVED AN UNPROFESSIONAL RESPONSE OF "NOT AVAILABLE" ON MARCH 7, 2015! WHAT A JOKE!
Business response:
Dear [member name removed], We are aware of a problem that Angie's List is having with the massage center. We have complained in the past of not getting messages from customers and Angie's has failed to resolve these issues. We did not respond to these massages because we did not get them. These are replies from Angie's List Message center not our employees. We have contacted Angie's List and expect them to attempt to get this resolved. We appreciate your feedback and hope to correct this situation. Best Regards Rich Perry
I had a prompt and professional estimate from Sam Perry, an owner, and Perry was able to meet a 3 window requested move date. In advance of the move, I purchased $30,000 of supplemental full-replacement insurance, with a $0 deductible. Three movers arrived as planned on time the morning of my move. They were courteous and professional when wrapping my furniture and preparing it for loading. I had a binding estimate but was paying by the hour since it was a local move. The guys says they needed a 15min break during packing (w... read more
Business response:
We acknowledge our error here. This is an opportunity for each and every Perry team member to learn , “Communication is key”. We apologize, we did not communicate well with our repair professional and unknowingly failed to resolve our customer’s claim. We are now in communication with all parties involved. We will be responsible for the proper repair of the goods. We will address the other service issues mentioned. Our goal is to make sure each and every customer of Perry Moving Services is a satisfied customer. We will make... read more
This was a two-day job--1st day packing, 2nd day (differentcrew) of actual moving. Summary: the packerswere very poor; the movers were excellent; the overall move was awful. Day 1, packing: Within 1/2 hour of the packers' arrival, I called thecoordinator (?), Daniel, to please come out and have a look. I was very uncomfortable from the outset-- 1) My basic sense ofthe crew (3 of the 4) was unease. 2) The 1st cigarettebreak was 15 minutes after arriving. 3) One packerstruggled to tape boxes at the outset--"Why's this tape no... read more
Business response:
We have contacted Mr. (removed member name) and are addressing his concerns about his move. We appreciate the feed back and will work to resolve any service issues with this customer.
Perry never responded to my two requests for an estimate for a move to New Mexico, so I can't comment on any other aspect of their service. Nothing
Business response:
Hello Mr. [removed member name], We have no record of your request for an estimate. How did you try to contact us? Best Regards Rich Perry
We used them 7 years ago. Can't speak to their current operation, but our experience in 2007 was less than satisfactory. Scratched the dining room table and had to cell the owner to get resolution. Likewise, after completing the move, I was presented with a bill that was considerably higher than the estimate. I have not recommended them since. Household moving
Business response:
We have no record of your move. Can you contact our office so we can address your service issues. Thanks Rich Perry
I would not recommend them for out of state/town moves. I used PERRY MOVING AND STORAGE
Business response:
We have made compensation to [member name removed] for the unforeseeable delay of his delivery. His delivery from Texas was two days late and we do apologize for the inconvenience. We are not aware of any additional service issues.
Frequently asked questions about Perry Moving & Storage - Hanover, MD
How is Perry Moving & Storage - Hanover, MD rated?
Perry Moving & Storage - Hanover, MD has a 4.7 star rating with 1,428 reviews.
When is Perry Moving & Storage - Hanover, MD open?
Perry Moving & Storage - Hanover, MD is closed now. It will open at 9:00 a.m.