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Perry Moving & Storage - Hanover, MD
- Movers
- Hanover, MD
About this business
Location details
7247 National Drive, Hanover, MD, 21076, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I printed coupon offered. I filled in all the information required pertinent to the move. The company never contacted me. I had been contacted by another company, which I also viewed on Angies list, so I know information went through. Company should have given me the courtesy of contacting me. moving approximately 72 miles within the state
Highly recommend not using this company!!! I witnessed the lovers drop my elliptical machine. They also caused some minor scratches to my vehicle and damaged some other goods. Given the size of my load, the problems were relatively few. It has been there handling of the damage claims has been that has been the problem. After initially acknowledging the claims, they are now refusing to pay and have stopped responding to my communications. In addition to the standard insurance, I also purchased additional coverage, given the v... read more
I solicited a moving request via Angie's List on 27 Sep. On 2 Oct I still hadn't been contacted. I called them on 2 Oct and informed the receptionist of my request and that I still hadn't been contacted. She provided no explanation why I hadn't been contacted and said she'd find someone to help. I waited on hold for 15 mins during which she never came back online to occasionally to say, sorry for the wait, etc., nothing. I gave up. Unsatisfactory. Moving Request
Business response:
Good afternoon, I am so sorry to hear about your negative experience. We have been dealing with some technical difficulties the past few weeks. Please let me know if there is anything we can do to make it up to you. Thanks so much for your time!
I solicited a moving request via Angie's List on 27 Sep. On 2 Oct I still hadn't been contacted. I called them on 2 Oct and informed the receptionist of my request and that I still hadn't been contacted. She provided no explanation why I hadn't been contacted and said she'd find someone to help. I waited on hold for 15 mins during which she never came back online to occasionally to say, sorry for the wait, etc., nothing. I gave up. Unsatisfactory. Moving Request
Business response:
Good afternoon, I am so sorry to hear about your negative experience. We have been dealing with some technical difficulties the past few weeks. Please let me know if there is anything we can do to make it up to you. Thanks so much for your time!
Completed estimate using online tool, it was not accurate and underestimated work (this somehow was implied to be our fault). They also sent even fewer packers than were indicated on estimate making job go slowly. The cast of packers and movers was always rotating and there were constant complaints about how there were so many people who didn’t show up. Some movers were smoking while unloading our items causing some of our baby’s things to smell for smoke. Boxes were so generically labeled to be almost useless. Needed to ope... read more
Business response:
We provide an online tool as a convenience to our customers who are unable or unwilling to have a sales representative in their home for a free in-home estimate. In this case, the estimate was based on a list of items, and an estimate box packing count that the customer provided. The actual scope of work was more than double what was provided. There were several large pieces of furniture we were not made aware of until the crew was at the home, including a large bookshelf that needed to be hoisting out from the upper floor, ... read more
The packers were supposed to arrive at 9 on Monday morning and did not arrive until about 5:30 pm which put us behind. The packers and movers came at 9 on Tuesday and had us packed, loaded, moved and unloaded by 4:30pm. Perry is reviewing our bill and we think they will be making an adjustment for the inconvenience. Packing and Moving
I hired Perry Moving after getting one other bid because the sales guy followed up with me several times, and their hourly rate was the lowest. My contract was for a team of 5 guys and 2 trucks. On the loading day, only one truck arrived. We asked where the second truck was and after many calls it finally showed up 4 hours into a 4 1/2 hour move, so they had to load most of our 3,000SF house into one truck. They didn't offer much compensation for this scheduling issue on their end other than giving us a "free" buy for 30 min... read more
Our estimate was 6 guys, 9 hours. $3,500. I hired Perry based on Angie's List reviews but also two friends who had used them, both of whom spoke highly of their work. I'm not sure what happened but things did not go well for us. My poor review is based on a few key things - many items were left at our old home that we had to spend time and money going back to retrieve; the move took much longer to complete than estimated; items were not put where they belong; and we were charged another $700 in the end. I should not have pai... read more
Business response:
Hello Mrs [Member Name Removed], I am sorry you have had trouble getting in touch with our customer service staff. Please fee free to contact me directly and I will be glad to help. My email is rich(a)perrymoving.com and my office number is (410)799 0022 ex. 1000. Best Regards Rich Perry
The first day of packing went very well. Three efficient, professional men who were friendly and hardworking. The first day of moving also went effortlessly with six gentlemen who worked hard and were happy to please. Unfortunately the second day of the move was with four men, two of whom seemed friendly but inexperienced with the other two not as happy to please. After a very serious, unfortunate incident involving two of the crew, I found one of the owners to be defensive, while stating how busy he was, while the other own... read more
Frequently asked questions about Perry Moving & Storage - Hanover, MD
How is Perry Moving & Storage - Hanover, MD rated?
Perry Moving & Storage - Hanover, MD has a 4.7 star rating with 1,428 reviews.
When is Perry Moving & Storage - Hanover, MD open?
Perry Moving & Storage - Hanover, MD is closed now. It will open at 9:00 a.m.