Pet Emergency & Referral Center

Chris G. 

on Yelp

5 years ago

Please DO NOT BRING YOUR LOVED PET to this HORRIBLE place on 3579 north lake blvd in Palm Beach Gardens. Please look up all the HORRIBLE reviews these people have on many other websites. They are all true, I chose not to believe them and I will always regret it. They have no compassion, they don't deserve your business and they should not be allowed to care for animals. I brought my sick cat there who they knew have been vomiting and not eating. They took hours with her wasting precious time. Last word was they would do IV ... read more

Kelly S. 

on Yelp

6 years ago

We had an absolutely horrible experience with this facility, I brought my eight-year-old 200 pound Great Dane in for bloat surgery. After the surgery he had Adema in his leg (swelling) I asked the vet what was wrong, he said as soon as Buster can get up and move around it would go away. Around 72 hours after this major surgery they released Buster, He had not ate, drank And still had swelling in his leg so bad that the pads of his feet looked as if they were going to peel right off. Less than 30 hours of being home his te... read more

Casey M. 

on Yelp

6 years ago

I laid my sweet girl to rest early this morning. She passed just before midnight last night at the hands of the most cruel and uncompassionate people I've ever met in my life. My intuition told me I should have gone elsewhere even before I walked in the front door but Murph was so tired and scared that I was afraid to move her again and drive 30 minutes to another clinic. The staff was in no hurry to help, they played rap music in the back with the animals so loudly I could hear it in the waiting/exam room, they giggled, th... read more

Sidney V. 

on Yelp

6 years ago

My Great Dane ZOLA went to the Pet Emergency Referral Center in PGA for bloating on a Friday evening and after a "SUCCESSFUL" procedure she was sent home Saturday afternoon, Monday afternoon she is found dead. After we picked her up from Pet Emergency Referral Center that Saturday afternoon, we called Pet Emergency Referral Center, because we noticed that ZOLA was having a hard time breathing. I was told from Pet Emergency Referral Center that she was exhausted and she had to rest. ZOLA has survived a few bloating in 20... read more

Holly M. 

on Yelp

7 years ago

Avoid this clinic. They will tell you your pet has "neurological" issues, when it is clear they ate something that didn't agree with them. They will not listen to your concerns, or observations and you will be made to feel that you must do their tests or you do not care about your animal. They had our cat for 43 hours of tests, blood work, etc, and still couldn't tell us what was wrong with her. $2,000, yes, for 43 hours of "care", $2,000 later, we were finally "allowed" to take her home and it was as if nothing was ever... read more

John D. 

on Yelp

7 years ago

Avoid this office if you can. No communication. Spent 3 hours in the exam room waiting for X-ray results. Incredibly inconsiderate. And very expensive. Nurse came in with a "high" and "low" estimate like a contractor would. Find another place! 

Liz O. 

on Yelp

8 years ago

I took my 12 year old cancer ridden boxer here who was at the end of his life, having a seizure to put him to sleep. It was bad enough to have to do this but because it was a Friday night at 9pm and I didn't want to put my dog through a painful weekend they charged me $277 for a normally $50 procedure. 

Rebecca C. 

on Yelp

8 years ago

The best thing I can say about this place is that they will not try to take all your money. I brought my dog in with rectal bleeding. She was literally leaving a trail of blood spots as she walked. I filled out the paperwork and waited. Nobody was at the front desk. Then she had diarrhea again all over the floor and her stools were filled with blood. I called for help, but could not get anyone to come to the front desk. My dog tried to clean up her mess and I had to hold her still, while the other pet parent in the waiting r... read more