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Pet Emergency & Referral Center
- Veterinarians
- Palm Beach Gardens, FL
About this business
Location details
3579 Northlake Blvd., Palm Beach Gardens, FL, 33403, United States
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By standard, every business tone is set at the top, propagated all the way down to the first faces who greet clients at the front desk. Somehow somewhere along the way, they utterly failed to train the front desk to be empathetic (fake it if you must) as opposed showing the absolute goal of the business is to generate $$$$. If you are the unfortunate pet parent who must bring your furry child to a specialist (internist) and/or have your child taken care of at this business, pay attention to where they put the "silent praye... read more
Business response:
“Theressa, thank you for your feedback, and for speaking with our hospital director regarding your concerns. As she mentioned, we appreciate hearing our client's perspectives. We set a high standard for both our patient care and client service, and based on our conversations, we are surprised to read this review. Again, we truly appreciate you taking the time to speak with us.”
As the reviews say, they are greatly influenced by the money aspect of your pet. Do not go to this place.
Business response:
Linda, we appreciate your feedback and we try to accommodate our clients to the best of our ability. We aim to provide information and educational resources to make the most informed decision for your pet.
The MOST unprofessional place I have run into....and I've been a Foster for 30 yrs., I walk in with my dog in my arms and about 5 women sit there and have a meeting and not ONE acknowledged me until I asked if it is totally rude of me to interrupt their meeting.... since I'm her at an EMERGENCY vet. Their response was...we are in midst of getting a new system!! it gets better- they take my info while 1 girl tells the other girl where to click and meanwhile, I repeat everything 2-3 times. Now utterly frustrated I tell them to... read more
Worst pet emergency ever went there once when there was a different doctor and staff now new doctor and staff worst place ever they are clueless they don't care about the animals they care about money . They kept telling me my cat is not sick the fuck my cat has not eaten for 32 hours obviously she is sick . They say they did blood work and put fluid in her but I don't believe that for a second got home my cat is still as sick if not she is worse . You guys are useless thanks for leaving my cat sick . Fuck you
This place is THE WORST! My dog broke his foot about three weeks ago . At the first visit, I was charge for an X-ray, splint/bandage, sedation, the emergency fee, and other charges that I completely understand. My second visit was two weeks later and my dog had actually chewed off the bandage. Again, paid for the ortho consult, more x-rays, sedation, and a new splint. Then, three days later he managed to take the bandage off again and came for a simple rewrap of the splint. I brought the splint with me this time because I ha... read more
This place is the worst, they basically kidnapped my dog. They took her in, several hours later told me she would need x rays and blood work which would be x amount of dollars, I say ok proceed, I wait another hour, call back, the same lady who told me the estimate said she was waiting on a tech for the estimate beside they say she needs bloodwork and X-rays, fifteen min later the techs need to look at the test results, that should take fifteen min she said, an hour later I call, again, all of this from the parking lot and s... read more
Business response:
We take your feedback seriously and would appreciate the opportunity to discuss your concerns in more detail. Unfortunately, we are unable to identify you as a client based on the account name this review is posted from though, so we kindly ask that you give us a call at your convenience.
Pet owners beware! They left my cat in his carrier for over 2 1/2 hours with no water or litter box, brought him back to me after a three hour wait in the parking lot. My cat was screaming. He was covered in poop and pee. They took zero responsibility, apologized and said he was basically the only tech in the ER, everyone else called out. Said in happened in the 10 seconds it took to walk from the door to my car, which was impossible. I get there were more pressing emergencies. They should have put him in a kennel with water... read more
AVOID AT ALL COSTS. We reported Dr. Sean Thomas to the Veterinary Board - we were not the first. Please report him and anyone else who mistreated your pet. These people can not continue to practice medicine. Something is seriously messed up at this facility -- blasting music, laughing and giggling like it's a wild party while caring for our sick and scared animals.
If i could give less than one star I would. I interviewed for my friend whose dog was in this Pet Emergency Center after being bitten by a Pitt Bull. She wasn't able to see her dog, even though she worked next door and the staff and Vet had told her that her dog was critical on oxygen, IV and a catheter. The Vet Dr Thomas met us at the front door when my friend asked that she be able to take her dog home to die at home in the presence of her family/surrounded by familiarity instead of a cold, institutional setting. Dr Thomas... read more
Frequently asked questions about Pet Emergency & Referral Center
How is Pet Emergency & Referral Center rated?
Pet Emergency & Referral Center has a 4.3 star rating with 942 reviews.
When is Pet Emergency & Referral Center open?
Pet Emergency & Referral Center is open now. It is open 24/7.