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Pet Emergency & Referral Center
- Veterinarians
- Palm Beach Gardens, FL
About this business
Location details
3579 Northlake Blvd., Palm Beach Gardens, FL, 33403, United States
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Total CROOKS!!!!! don't waste your time. First of all the heavy lady at check in is such a miserable C*UNT!!! You are better off going to a general emergency room hospital. You will get better service at a fraction of the cost. They try to up sell and charge for unnecessary procedures. They have electronic locks on all the doors and keep your pet hostage until you pay the bill. We brought our dog in for a bite that needed one suture maybe two, they wanted almost $700.00. A good friend of ours brought his dog in because she ... read more
Business response:
Blair, we have attempted to reach out to you. Please give us a call back at your convenience.
Our beloved bullmastiff passed away in your care last week. In waiting for fine needle aspirate lab results from our vet, he recommended we bring him to your facility for further evaluation & same day testing results. Our vet called to inform you of our imminent arrival, mentioning that we might need assistance with our 135lb. dog. We were the only ones present in office just past 9am. The older female receptionist took my information. I was visibly distraught, she offered no support, showed no concern, & provided no encour... read more
Business response:
You have our deepest sympathies for the loss of your pet. We are also disappointed to hear that you had a negative experience with us. The hospital manager has attempted to reach out to you to discuss your visit in detail. We always strive to improve our processes so we can continue to offer the best care possible to our patients.
Your response to my initial review is a complete and total LIE!!!! your vet specifically said she would not fill the prescription because she felt we were disrespectful to the staff... you manager said the doctor remembered specifically when I spoke with her. Now you are saying the visit was 3 months prior and she specifically remembered that? Sounds like back peddling... also you never addressed your "tech" being stoned out of his mind and smelling like marijuana? Why is that? Because to address it would be to confirm it? C... read more
Business response:
Joey, although we always welcome feedback because it helps us grow and become better, your comments are unfounded and slanderous. I have spent time speaking with the staff involved, reviewing your chart and looking over the multiple estimates that we provided you. These estimates were not simply, "cut costs" as you proposed, but amended treatment plans to help fit your budget. We always present the highest level of care first, the estimate for the care that we recommend, however, when cost becomes a concern, we do everything... read more
ZERO STARS this is not a veterinarian this place is all about money I came in there with a nine week old puppy with PARVO because I was referred to them by Northlake animal Hospital I walked in there they seem nice at first and then the lady walked in and told me IT WOULD be $10,000 to save my puppy I IMmediately told them they should be ashamed of themselves that they could charge that to give a dog fluids and bring it back to normal then they have the audacity to call me an hour and a half later and tell me that I left wit... read more
Business response:
Johnny, caring pets sick and injured pets is our passion and privilege. We understand that emergency veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We aim to provide you with the information and educational resources to make the most informed decision for your pet.
By standard, every business tone is set at the top, propagated all the way down to the first faces who greet clients at the front desk. Somehow somewhere along the way, they utterly failed to train the front desk to be empathetic (fake it if you must) as opposed showing the absolute goal of the business is to generate $$$$. If you are the unfortunate pet parent who must bring your furry child to a specialist (internist) and/or have your child taken care of at this business, pay attention to where they put the "silent praye... read more
Business response:
“Theressa, thank you for your feedback, and for speaking with our hospital director regarding your concerns. As she mentioned, we appreciate hearing our client's perspectives. We set a high standard for both our patient care and client service, and based on our conversations, we are surprised to read this review. Again, we truly appreciate you taking the time to speak with us.”
As the reviews say, they are greatly influenced by the money aspect of your pet. Do not go to this place.
Business response:
Linda, we appreciate your feedback and we try to accommodate our clients to the best of our ability. We aim to provide information and educational resources to make the most informed decision for your pet.
The MOST unprofessional place I have run into....and I've been a Foster for 30 yrs., I walk in with my dog in my arms and about 5 women sit there and have a meeting and not ONE acknowledged me until I asked if it is totally rude of me to interrupt their meeting.... since I'm her at an EMERGENCY vet. Their response was...we are in midst of getting a new system!! it gets better- they take my info while 1 girl tells the other girl where to click and meanwhile, I repeat everything 2-3 times. Now utterly frustrated I tell them to... read more
Worst pet emergency ever went there once when there was a different doctor and staff now new doctor and staff worst place ever they are clueless they don't care about the animals they care about money . They kept telling me my cat is not sick the fuck my cat has not eaten for 32 hours obviously she is sick . They say they did blood work and put fluid in her but I don't believe that for a second got home my cat is still as sick if not she is worse . You guys are useless thanks for leaving my cat sick . Fuck you
This place is THE WORST! My dog broke his foot about three weeks ago . At the first visit, I was charge for an X-ray, splint/bandage, sedation, the emergency fee, and other charges that I completely understand. My second visit was two weeks later and my dog had actually chewed off the bandage. Again, paid for the ortho consult, more x-rays, sedation, and a new splint. Then, three days later he managed to take the bandage off again and came for a simple rewrap of the splint. I brought the splint with me this time because I ha... read more
Frequently asked questions about Pet Emergency & Referral Center
How is Pet Emergency & Referral Center rated?
Pet Emergency & Referral Center has a 4.4 star rating with 1,089 reviews.
When is Pet Emergency & Referral Center open?
Pet Emergency & Referral Center is open now. It is open 24/7.