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Pet Emergency & Referral Center
- Veterinarians
- Palm Beach Gardens, FL
About this business
Location details
3579 Northlake Blvd., Palm Beach Gardens, FL, 33403, United States
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I have had all three of my great Danes Spayed / neutered by Dr. HANSEN. They have all received gastropexy at the same time. I have been extremely pleased with the customer service as well as my outcomes. Most recently I had a mast cell tumor removed from one of my older danes . Everything was handled professionally and in a timely manner. I highly recommend this business for your veterinary needs
It's the only place in west palm beach and Jupiter area that you can take your pet without an appointment and they'll take care of you right away. It's an emergency pet hospital and they take care of you but the way they operate and how they deliver their message across is not the sweetest. We had to bring my sister's dog since he got into an accident and the lady at the front desk she asked us to wait for the doctor. We talked to the doc, he was nice and straight to the point. He then points us to make a payment at the fron... read more
Horrible awful people from front desk to the doctors. All they care about is your credit card
Business response:
We value your input. Please feel free to contact us at (561) 691-9999 to discuss your concerns further.
My dog tragically died just days after visiting this clinic. While most of the vets here are wonderful, my experience with Jenifer Prine was devastating and unacceptable. She performed an X-ray on my dog's arm and claimed she "didn't find anything." Three days later,when we finally got in to see the specialist she referred us to,they immediately spotted a large mass on that same X-ray. That mass was a severe infection caused by a spider bite. By the time it was discovered, my dog's arm was already in necrosis and had ruptur... read more
BEFORE TAKING YOUR PET TO Pet Emergency and Referral Center PLEASE READ THIS! IT MAY SAVE YOUR PET'S LIFE! I brought my cat here for a simple ultrasound. Under the continuous "care" of Pet Emergency and Referral Center (PERC), she died 4 days later. Due to character limitations in this forum, this cannot be told in full and many details of the repulsive actions of PERC's owners, management, and staff have been omitted and abbreviations used. My cat Jelly Bean, a 12 year old indoor female had contracted a flu like virus calle... read more
Pet Emergency and Referral Center 3579 Northlake Blvd Palm Beach Gardens, FL, 33403 Another extremely unprofessional, RUDE front desk person who shows NO compassion where they all work hand-in-hand on your emotions, milking you and overcharging you for unnecessary extended stays that were not needed and all of a sudden can reduce the cost! After one night, they would not allow my wife in the back to see our dog and allow others. When she went to pick up our dog, it was another doctor who suggested I take her home with flu... read more
This is the worst place to bring your pet to. They are charging me $6,000 for taking care of my dog for 2 days only. When I decided to take my dog back home because I could not afford the treatment and I was going to take to another dog hospital they called animal services on me to my home. They use your personal information and they will call animal services on you if you LEAVE AND NOT TREAT YOUR PET WIHT THEM
Business response:
Carlos, as discussed with you over the phone, your dog was critically ill and at risk of dying, as many of her newly born puppies already had. We offered you the gold standard of care to give her the best chance at survival. You declined all treatment for her and took her home Against Medical Advice. We did not call animal control services, and I'm sorry that you feel like it was our hospital. However, as an animal lover, we would assume that you would support animal control investigating any potential animal abuse or neglec... read more
If i could give -0 i would, lets start off with the fact that the receptionists at this place are the most unprofessional AND DISGUSTING women i have ever met, absolutely uncaring , dragging my pregnant dog in and out of the building while giving me dirty eye.. do not trust this business BEWARE they only want your MONEY! , after i called this office for an estimate for a procedure(and being told something which was not true.) and me bringing my dog here when i go inside they tell me the prices will range from 5k-8k absolute... read more
Business response:
Anabell, we apologize for any negative experience you had at our hospital and take your recent reviews very seriously. We will be reaching out to you to discuss your visit.
Total CROOKS!!!!! don't waste your time. First of all the heavy lady at check in is such a miserable C*UNT!!! You are better off going to a general emergency room hospital. You will get better service at a fraction of the cost. They try to up sell and charge for unnecessary procedures. They have electronic locks on all the doors and keep your pet hostage until you pay the bill. We brought our dog in for a bite that needed one suture maybe two, they wanted almost $700.00. A good friend of ours brought his dog in because she ... read more
Business response:
Blair, we have attempted to reach out to you. Please give us a call back at your convenience.
Frequently asked questions about Pet Emergency & Referral Center
How is Pet Emergency & Referral Center rated?
Pet Emergency & Referral Center has a 4.3 star rating with 997 reviews.
When is Pet Emergency & Referral Center open?
Pet Emergency & Referral Center is open now. It is open 24/7.