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Pet Paradise Las Colinas
- Pet Boarding
- Irving, TX
About this business
Location details
6150 Riverside Dr, Irving, TX, 75039, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Always a good place for boarding, grooming or day care. BUT, if their prices go up anymore I'll look elsewhere loke Furry Tails, etc
Tried to cancel a resevation ten minutes after making it and they would not refund the deposit. I literally called within minutes of booking the stay as we had things change and they would not refund the 100 dollars. I guess 100 dollars is more important then gettinng a new customer.
Business response:
Hi Alan. We’re very sorry for the issues you experienced and appreciate you bringing this to our attention. We’re glad we were able to connect with you and issue the refund, and we truly appreciate the opportunity to make things right. Thank you for your understanding, and we hope to have the chance to welcome you and your pet in the future.
Absolutely the worst grooming experience ever. I booked through the app, got a confirmation, showed up, and was told the groomer "doesn't work Sundays." They rescheduled me with a discount, but when I came back, it wasn't even a full grooming--just head and paws. To make it worse, the person wasn't even a real groomer, just "in training," and no professional groomer was available. Totally unprofessional, a waste of time, and I will never bring my dog here again. The prices here have NOTHING to do with the service you get. T... read more
I have taken my Golden Doodle, Chase, to Pet Paradise Las Colinas, all his life. He's 4! He had to have his right leg amputated, due to a failed hip replacement. Their groomer, Menico, did a fantastic job grooming him for us, every 3 weeks, even as a Tripod! When Menico retired, I took him to their new groomer, Sam, which was a huge mistake! After she had him 3-1/2 hours, she called to say she couldn't groom him! I picked him up wet and totally stressed out! I tried calling her multiple times after that, because she said ... read more
I would NOT drop my dogs at Pet Paradise in Las Colinas. I arrived to pick up my two puppies, as scheduled at 0700, on Friday, June 27th. The staff had been locked outside since 0530 and was standing there like idiots - only one young woman out of SIX seemed concerned that the dogs were locked inside alone. They reported they had called their manager repeatedly and knocked on her door - no response. At 0800, I finally called the Irving Fire Department to rescue my dogs and all the other animals in the building. They arrived ... read more
Business response:
Hi Lisa. We are truly sorry for your most recent experience with us. Please know that the safety and well-being of pets in our care is always our top priority. While our resort is not open 24 hours a day, we understand how upsetting this situation was for you. We’ve addressed the scheduling oversight and put measures in place to ensure this does not happen again. Please feel free to reach out directly if you’d like to discuss this further—we value your feedback.
***BEWARE! **** Don't used this business. My dog caught a horrible infection on his back foot from this business. He also had an open wound on his face when we picked him up. He also had diarrhea for a few days when he came home. What a nightmare!!!! My vet bill was nearly $500. My boarding bill was $300.
Business response:
We appreciate you taking the time to share your experience with us, and we're genuinely sorry to hear about the concerns you've raised. Your feedback is invaluable, and we take it seriously. Ensuring the well-being and happiness of our furry guests is our top priority at Pet Paradise. We appreciate you taking the time to speak with us directly, and we hope we were able to work towards a resolution regarding your pet's healthcare needs.
It's TRUE! They keep your fur babies locked in a cage with no play. This is unacceptable. I requested a same day reservation as Diego wanted to play and burn some energy. THEY ACCEPTED MY REQUEST. Get their at 945am, wasnt greeted! It was a stare down contest until she said dropping off. Customer service is truly extinct. I made it my business to watch the cameras today and guess what? He did not get any play time. I called and spoke to the same girl who wanted to make sure I was dropping off (she was pleasant this go round)... read more
Business response:
Thank you for your review. We are so sorry to hear that your recent visit did not meet expectations. At Pet Paradise Las Colinas, it is our number one priority to create positive experiences for the pets and their owners. May we contact you to learn more?
Picked up my doggie recently from them and he had pee all over his belly and smells horribly after they supposedly gave him a bath. Took him back to get more information on what happened but told by the staff that it can't be their fault and claimed my dog must did him that to himself and they won't do anything about it. But my dog is such a clean freak he would never do that. Quite horrible experience and make us wonder if they really care for the furry friends or only their profits.
Business response:
We are sorry to learn of your experience. We strive to provide our guests with a safe, clean and fun stay. May we contact you to learn more?
I am so sad to be writing this review, my pup has loved pet paradise for almost two years now but lately things have gone down hill. Pick up and drop off take 30-40minutes and I even had one girl walk back out and say they couldn't find my dog just to have to call another employee to frantically look in all of the kennels. I have had food come back that was portioned per day that should've been given and day report that were never written. To top it all off we got this notice today (see attached photo) my dog is 3yr old an... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Frequently asked questions about Pet Paradise Las Colinas
How is Pet Paradise Las Colinas rated?
Pet Paradise Las Colinas has a 4.3 star rating with 541 reviews.
When is Pet Paradise Las Colinas open?
Pet Paradise Las Colinas is closed now. It will open at 6:30 a.m.