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Pet Paradise Matthews
- Pet Boarding
- Matthews, NC
About this business
Location details
10714 Independence Pointe Pkwy, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
They are fantastic! Moose is our fur baby and we wouldn't take him just anywhere. We heard great things about this new location and they exceeded our expectations. Beautiful pool shaped like a bone! The water is specially treated for dogs. Moose swims all the time and smells so clean when we pick him up. I love how tired he is at the end of the day; I know he played hard and enjoyed his time with other dogs.
Business response:
Thank you for this great review, Sunny!
We absolutely love Pet Paradise.The suites are clean and the facility is well maintained.I have been keeping my pet since he was 2 years old.The staff is friendly and helpful and make sure they follow all your instructions. They take care good care of your pet and we would recommend this facility to all pet lovers.:)
Business response:
Thank you for this great review, Malobi!
The employees are all very professional and friendly. Facility is clean. My bull terrier puppy is tired when he comes home, so I think he is getting some good play time in. I like that I can watch the cameras from my mobile phone. Not super easy to catch the right time when my dog is playing, but that is expected since all dogs can't play at the same time.
Business response:
We are so glad to hear that you and your pup enjoy your Pet Paradise experience, Emily!
I absolutely love this Pet Paradise location and staff! Both our boys had never been boarded before and we are very picky about their care. So when I say this place is great, that is definitely a serious statement. This location happens to be a short drive from our house and is very convenient. We made a reservation for a 5 night stay. The reservation was made the night before with no problem. The staff is very transparent with their pricing and are more than willing to perform special requests such as giving medications or ... read more
Business response:
Thank you for this great review, Aled!
Left our 2 dogs at pet paradise this past weekend so we could go on a vacation. Absolutely thrilled with the place. The people are awesome, the manager was so helpful, the place is immaculately clean and the piece of mind we got for leaving them there was priceless. Fan for life!
Business response:
Thank you so much for this great review, Debbie!
We we're trying to sell our house and wanted to find a doggie daycare close to the house where the pups could play and not be stuck in the car with me while the house was showing. We learned about Pet. Paradise and went for a tour. From the moment we walked in I was impressed. We brought both dogs over for a visit which was at no cost just to see if they liked it. My younger dog hasn't been very socialized with other dogs. Well they loved it! One even went swimming and was playing with the others by the 2nd visit! Love the ... read more
Business response:
Thank you for the great review, Amy!
This use to be our favorite place to take our Golden. We were told that our Golden was aggressive to other the other dogs. He can come back but we were told he can only go out 2 times a day and by himself no other dogs. We don't understand as we see no aggression with other dogs he plays whether in our yard or someones yard. We told he did this 3 times. There rule and they will not reevaluate him either. He loves people and gets along with other dogs. So now we are in the process of looking for another boarding place. Our mi... read more
Business response:
Hi Margaret. Thank you for sharing your experience with us. Our policies around group play are in place to ensure the safety and well-being of all pets, and sometimes we limit play due to behavior. We would be happy to speak with you further if you’d like to review your dog’s experience and our process in more detail. We truly appreciate your past trust in us and your feedback helps us improve!
Brought my dog home today from a week here and saw that in her ziplock bag with her Zyrtec was also a bottle of Prozac prescribed to another dog or cat. When I called, I did receive a call back telling me that she wasn't given this med. However, can you be sure? No. I also think about the dog/ cat that needed that med but didn't get it (Harper Sipe). Poor thing. And was never told to bring the med back for the animal that needed it.I have taken my dog here faithfully for years putting her in the VIP suite. For this mix up to... read more
Absolutely not paradise - they count on you not checking on their cameras 1. Daycare - the dogs only play for maybe 2 hours in the morning then sit in their individual rooms the remainder of the day. And if there isn't a group for your dog that day, tough luck your dog sits alone in a cell all day for $35 2. Boarding - same as daycamp, except with the added bonus where we paid for "individual play time" every day, which we saw on camera was just 8 minutes of a girl texting on her phone while our dog sniffed around, then he ... read more
Frequently asked questions about Pet Paradise Matthews
How is Pet Paradise Matthews rated?
Pet Paradise Matthews has a 4.2 star rating with 417 reviews.
When is Pet Paradise Matthews open?
Pet Paradise Matthews is closed now. It will open tomorrow at 6:30 a.m.