Pet Paradise Matthews

Gabbie F. 

on Yelp

5 years ago

DO NOT RECOMMEND... the staff that I met inside Matthews pet paradise were nice but I have major questions about their dog care. This is one of the most expensive boarding places in the Charlotte area. I've also boarded my dog elsewhere with zero problems. I had higher expectations for pet paradise. I understand it was a major holiday and they were swamped but I picked up my dog after 3 nights and she was absolutely covered in pee. The two toys and t shirt I brought with her were soaking wet. This is a dog that is crate tr... read more

Sarah G. 

on Yelp

5 years ago

Made a reservation for the first time, everything went smoothly. Sadly, a family emergency came up and our vacation was cancelled. I was able to cancel my dog's reservation online easily and over 7 days before the reservation - meaning I would get a full refund. I did this on a Friday afternoon and figured the refund may not show up until Monday. I tried calling Friday, Saturday, and Sunday to make sure but could not get through. I tried calling at different times thinking maybe they were just busy. When the refund didn't sh... read more

Remy K. 

on Yelp

6 years ago

Filling out the survey for the care of our dogs they will not let you submit the survey without identifying the "group" you belong to. Absolutely bizarre, and should not be required. There was no communication and serious confusion on what actually happened on our dog's temperament test day. We had to ask them after the dogs were returned and were met with two completely different stories after having to say that the first made no sense considering we called and were told something different. Ultimately we were told two of o... read more

Kevin G. 

on Yelp

7 years ago

Absolutely the worst experience I've ever had ! I was on hold to make a reservation for 20 minutes and when they finally took my call a representative named Carmen took my call. I first asked if they had an available room for my dog and she told me YES. She took all my information and that took over 20 minutes. We went over pricing and everything was good , $38 dollars for the room from Saturday till Sunday evening , $10 dollar early drop off fee , and $20 dollars for pick up after noon on Sunday. I confirmed the total which... read more

Nicki K. 

on Yelp

7 years ago

I've been trying to find a go to dog daycare and boarding for my 8 month old puppy. This weekend was my third time going, first time boarding. Overall our impression of Pet Paradise before the weekend was good we liked that the groups were smaller and they had artificial grass. Because he's so young we booked him in and paid the 20 extra for day care during the days which i was told meant he'd be outside for 7 hrs each day. On Friday he got dropped off at 8am. I watched the cameras all day long at my work then while we were ... read more

Tandi B. 

on Yelp

8 years ago

Called to get my pup groomed. Was put on hold 3 different times and had 3 different people say they were going to take my info. One said they had an appointment available then the next said they didn't then the third picked the phone up and didn't even know what I was holding for. If that's the service you could just trying to schedule an appointment then I wouldn't trust them with my dog! 

Debbie M. 

on Yelp

8 years ago

After my initial tour of the facility I was feeling pretty comfortable about leaving my little guy there for the weekend. I had even convinced myself that it would be a good time for him, that he would get to socialize, swim, and play. Sadly, that was not the case. When I picked him up after after a two day stay, his hair was matted, he smelt like urine, and he had no voice left for whining the entire time. At first, I chalked it up to separation anxiety. I took him home, gave him a bath and something to eat but he ju... read more

Jamie M. 

on Yelp

9 years ago

I feel this place would probably been a better option if my dog was spayed. I only seen her on doggy cam once & that was the day of pickup. I literally watched the cams from 630am Saturday until pick up on Monday (drove my husband crazy) Even called Saturday before closing to check on her because I never seen her. I couldn't enjoy being away when I was worried from not seeing her. Then I gave her a bath when we got home because her elbows were red (she's white so it's noticeable) & her paws have red spots. I guess we know ou... read more

Nancy W. 

on Yelp

9 years ago

I have never given a bad review before, but I have to in this case. Sadly, we liked the staff and thought Pet Paradise looked like a well kept and clean facility. We were wrong about the cleanliness part. Our Newfoundland puppy stayed there 3 times. He got kennel cough following the first visit. (He has been vaccinated against it but caught a strain that wasn't covered.) That can happen and pet facilities can't always help that. We let them know so they could sanitize for future dogs who may be boarded there. Following the 3... read more