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Pet Paradise Matthews
- Pet Boarding
- Matthews, NC
About this business
Location details
10714 Independence Pointe Pkwy, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We we're trying to sell our house and wanted to find a doggie daycare close to the house where the pups could play and not be stuck in the car with me while the house was showing. We learned about Pet. Paradise and went for a tour. From the moment we walked in I was impressed. We brought both dogs over for a visit which was at no cost just to see if they liked it. My younger dog hasn't been very socialized with other dogs. Well they loved it! One even went swimming and was playing with the others by the 2nd visit! Love the ... read more
Business response:
Thank you for the great review, Amy!
Boarded and paid extra for all day play for EVERY day, the only days he was let out for a couple hrs was when i called to find out why he wasn't out. They sent report card of a very sad dog, 1 picture. On pickup day i called at 11am and they lied to me and said he was brought in to go home at 3, pickup scheduled at 5. I complained and they let him outside for about an hr. He was wet and smelled of urine at pickup. And made sure to make his displeasure known. He seemed to love daycare, but I doubt he would like it after his ... read more
Business response:
Hi Amy. Thank you for sharing your experience. We’re very sorry to hear about your concerns and that your pup’s stay did not meet expectations. The health, safety, and care of every pet in our resort is always our top priority, and we take feedback like this seriously. We would really appreciate the opportunity to speak with you directly to better understand what happened and address your concerns. Please give the resort a call so we can connect further and work toward a resolution.
Brought my dog home today from a week here and saw that in her ziplock bag with her Zyrtec was also a bottle of Prozac prescribed to another dog or cat. When I called, I did receive a call back telling me that she wasn't given this med. However, can you be sure? No. I also think about the dog/ cat that needed that med but didn't get it (Harper Sipe). Poor thing. And was never told to bring the med back for the animal that needed it.I have taken my dog here faithfully for years putting her in the VIP suite. For this mix up to... read more
Absolutely not paradise - they count on you not checking on their cameras 1. Daycare - the dogs only play for maybe 2 hours in the morning then sit in their individual rooms the remainder of the day. And if there isn't a group for your dog that day, tough luck your dog sits alone in a cell all day for $35 2. Boarding - same as daycamp, except with the added bonus where we paid for "individual play time" every day, which we saw on camera was just 8 minutes of a girl texting on her phone while our dog sniffed around, then he ... read more
DO NOT BOARD YOUR DOG HERE! One of our Saint Bernards came home injured around her neck and very ill (see photos), requiring a $300+ emergency vet bill after pick up as well as multiple meds and follow ups to get her well. The other, a very social and playful boy who loves people and other dogs was never on the cameras that we checked regularly while away and learned later that he was marked as ALONE as he was "very active". Poor guy spent 5 days in a kennel and only outside for potty alone with an employee. More in a moment... read more
Business response:
Thank you for your feedback. We are truly sorry to hear about your experience in Paradise. The well-being and safety of pets in our care are very important to us. We appreciate you taking the time to speak with us today, and we are committed to addressing your concerns promptly and ensuring that all pets are well cared for.
Wildly unprofessional staff. Incredibly rude people. DO NOT BOARD YOUR ANIMALS HERE! Trust me.
Business response:
Hi there! We are sorry to hear that your experience did not meet expectations. We would love to speak with you directly to work towards a resolution and make a better impression.
Dogs never go out anymore they sit in their kennel more than going outside. Management needs to figure it out!!!!! Or maybe a new manager? Sounds like manager only cares about money not your dog or employees! Former customers can back me up on this review. If you want your dog in a kennel all day especially boarding dogs, they will sit in kennel for over 3 hours a day then this is your place. They took away toys and put a bubble machine. Some dogs need toys to stay out of fights and distract them from getting in trouble!
Business response:
Thank you for taking the time to share your feedback. At Pet Paradise, we are dedicated to providing a safe and fun environment for all our furry guests, and we sincerely apologize for not meeting your expectations during your recent visit. We are committed to ensuring the highest standards of cleanliness and care, and we regret to hear about the issues you experienced. We would appreciate the opportunity to make this right. Please reach out to us directly so we can address your concerns and work towards a satisfactory resol... read more
The office manager is racist. She thinks she can be an entitled cunt that speaks to people anyway but when I checked her about her nice nasty tone and the b___ played in my face. Made me pay the subscription up, I went to pick up my dog meds and she got me discharged from the practice. So she basically just wanted my money. They don't care about your pets. In the paperwork she detailed our conversation but left out how she provoked me and started talking down to me which cause me to go off on her. She's RUDE. Even when I pul... read more
not all locations are run the same and I learned that the hard way This weekend had a wonderful experience and great care in Charlotte, booked Matthew's this weekend as they were the only area location with room. It is now apparent as to why. staff was nice, but my dog came home with a bleeding, swollen and injured paw, none of her extra food I packed, and extremely lethargic with no updated or filled out services card when i went to check and see what could have happened... since they did not care to let me know.... no pict... read more
Business response:
Hi Kristin, thank you for bringing this experience to our attention. At Pet Paradise, the health and safety of the pets in our care is our number one priority. May a member of our team contact you to learn more about your recent experience?
Frequently asked questions about Pet Paradise Matthews
How is Pet Paradise Matthews rated?
Pet Paradise Matthews has a 4.3 star rating with 468 reviews.
When is Pet Paradise Matthews open?
Pet Paradise Matthews is closed now. It will open at 6:30 a.m.