Pet Paradise Matthews

Kacie H. 

on Yelp

3 years ago

Under the care of Pet Paradise my dog was neglected and DIED as a result. His medicine was not given to him AT ALL. I have the proof of the written pill dosage that he was meant to receive which was SIGNED by an EMPLOYEE there. This very same employee also lied about giving him his vital medicine on MULTIPLE occasions after being confronted. After receiving all of his belongings back it was found that the exact dosage (in the form of pill capsules) was the same amount we received back meaning NONE of his medication was given... read more

John F. 

on Yelp

3 years ago

Never leave your pet here if you care about its welfare. Took a tour and in the VIP suite ( you pay extra ) dog feces were on the floor and dog's paw. a notice on the glass door said MOP. The staff was aware of this and instead spent their time talking among themselves at the front desk. Go elsewhere if you care about your pet's welfare. John Foster 

Abbi B. 

on Yelp

4 years ago

The communication between staff is terrible. We told the front desk over four times that we did not want our dogs paws to be cut on the top of the paws, only underneath. We only wanted a nail trim and trim the hair under the paws. We waited 2 1/2 hours for a nail trim and we had to call because we waited so long. When we called they said he is finishing drying so it'll be 30 minutes, and we said well that's ironic because we didn't pay for a bath. And she said oh you're picking up our dog, and she was like oh hell he's don... read more

Melinda W. 

on Yelp

4 years ago

I am devastated after initially being hopeful at finding a facility to fit our dogs care needs that we were not able to establish connection. The email goes to corporate, which led to some confusing communications in establishing ourselves with the Matthews NC office. We completed the online profile and our vet provided records finding that additional vaccines were required before an appt could be set (and notified that it was a two month wait) for an appt. It took a total of 6 weeks to get booked in for the added vaccines (... read more

Caitlin L. 

on Yelp

4 years ago

Left without boarding 5 hours before my flight. My dogs have been going to pet paradise as long as they've been with me. Since I adopted my senior gal, she's been on chemo pills , and has gone to daycare where they've been administered (I provide gloves and told them the vet said the only thing would be to scoop up poop-which generally happens anyway at boarding facilities). I made a reservation over a month ago for my dogs. Paid a $100 deposit for their reservation. 5 hours before my flight, I arrive at the facility and ... read more

Natalie C. 

on Yelp

4 years ago

No paradise to be seen here, the appropriate name would be pet purgatory. I dropped off my dog early in the day for daycare. Upon asking if there was a possibility for a bath I was told that he would be able to have a bath towards the end of the day. I EXPLICITLY and repeatedly said to the front desk staff member "do not cut or groom my dog, please" I asked that no one touch him with scissors or a razor. When I picked my dog up, I was informed that I would need to pay an additional $30 for a grooming/de-shedding and de-matti... read more

Britt M. 

on Yelp

4 years ago

We were very excited to bring our dog to this location as it was closer to our new home. Signed up for a day at doggie day camp, got the email confirmation, everything was fine. Not one issue. I went to check her in that morning for the day and the man at the front desk, who has absolutely no personality, let us know she couldn't attend due to being 2 weeks expired for her bordatella. What? Not one person contacted me prior. not a phone call, not an email. Nothing. AND she was approved to go via the website check in. the maj... read more

Diana J. 

on Yelp

4 years ago

Unless PP changes their procedure of the Rotation daycare , I really can't see a value in having your dog in crate most of the day. They could do that at home for free . 

Tasha B. 

on Yelp

4 years ago

DO NOT RECOMMEND!!! I took my one year old pup in today for a meet and greet. Upon entering there was a foul stench that filled the place. Moving beyond that, there were 3 ladies at the front desk. I explained we were there for the complimentary meet and greet for first time visitors. The young lady that took lead on our check-in process was COLD and RUDE. No social skills to welcome us or even explain what the process would be. When you enter this establishment there's a large window behind the check-in counter whe... read more